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J
judithjoan
Participant
December 16, 2013
Question

cannot open book on ereader ALTHOUGH PRESENT IN THE LIBRARY ON THE EBOOK.

  • December 16, 2013
  • 1 reply
  • 1766 views

Bought a new ereader and authorised it correctly with ADE. seems to download a book to the ereader library until i try to open it then it says 'no file found'. In 'annotations' on the reader it also comes up with that message. The books are there in the library on the ereader though!

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    December 16, 2013

    Next step:

    Check the state of the file using the file manager (Windows Explorer or Mac FInder) on your computer.

    The ereader should show up as a mounted drive when plugged in.

    Navigate to a .epub file on the ereader and see if you can open it with ADE (eg drag/drop it onto ADE).

    That should confirm whether the correct file really is on the ereader and not corrupted.

    J
    judithjoanAuthor
    Participant
    December 16, 2013

    When I try to open the book the message is 'invalid active info.' on the reader. i have just downloaded a new epub book from Adobe's list of sample books. This is ok on the computer and still the same result on the ereader.

    Now more developments.....I have actually downloaded a book form Gutenberg and I CAN READ that one on the reader!! What is going on i wonder!    

    S
    sjpt
    Inspiring
    December 16, 2013

    Gutenberg books will usually be fine, no DRM.  (aside ... Calibre (free) is much better software than ADE for handling non DRM books)

    One more thing to try:

    1. use file manager to copy a DRM book from the computer to the ereader
    2. then try to read the file from the ereader memory in ADE
    3. then unplug and try to read the file on the ereader.

    If the file manager copy doesn't work, maybe there is something odd in the ereader registration?

    Try to deregister (ctrl-shift-D to ADE with ereader plugged in, cmd-shift-E on Mac) and reregister the ereader (menu/Help/Authorize device).

    If that fails too, I'm not sure what to suggest.

    If the file manager copy does work, looks like something wrong in the ADE DRM file copy mechanism.

    In that case, it may be worth trying with the older more reliable ADE1.7.2

    ~~~

    ~~~~~~~~~

    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

    (You can have them both installed at once if you like.)

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

    Some people have found ADE trying to upgrade automatically. 

    It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

    Probably best to say no if 2.0.x installation asks if you want to migrate your library.

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