Skip to main content
alyssaw14502082
Participant
July 22, 2016
Question

Cannot open borrowed eBook - "Activation Server error"

  • July 22, 2016
  • 1 reply
  • 179 views

The problem started with not being able to open an eBook that was transferred to my Nook. After looking at other forum posts, I did downgrade by uninstalling ADE 4.5 and installing ADE 3.0. I then got an error message that the book could not be transferred to my Nook and I followed instructions on OverDrive that said to deauthorize the Nook and authorize it again. I still could not get it to transfer. I was just going to give up and read it on the computer, but now I'm getting the following error when I try to open the book:

Window Title: Computer Authorization

Body of Window: An Error Has Been Detected

Activation Server error - code E_ADEPT_INTERNAL

Digital Editions encounter an error on the activation server.

My only options are to hit Cancel or Try Again. Try Again will give me the same error message.

If I try to redownload the book from OverDrive, I get the following error:

Unable to download

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

I can only hit OK, there are no other buttons.

I tried going through customer service chat, but was informed that the only way to get help was asking on Forums. As an FYI, I'm working on a MBP, OS X 10.11.5.

This topic has been closed for replies.

1 reply

alyssaw14502082
Participant
July 22, 2016

After some struggling getting to hidden library files, I've reauthorized the computer. I was getting an "Error: Cannot open eBook" on my Nook, but it DID let me transfer the files this time. After waiting about 5 minutes, it finally allowed me to open the book. Perhaps this was just multiple layers of authorization problems?