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vinotthr70899454
Participant
February 21, 2018
Question

Cannot read e-books with Adobe Digital Edition. Errors while opening the book.

  • February 21, 2018
  • 3 replies
  • 1812 views

Cannot read e-books with Adobe Digital Edition. Errors while opening the book.

    This topic has been closed for replies.

    3 replies

    sofias62123357
    sofias62123357
    Participant
    March 30, 2018

    One Agent just forwarded me here just now for help, but it seems there is no help to be found. I'm also getting the E_ACT_NOT_READY
    message and when I check the book (which I bought) it says "the document is licensed for a different user account".
    I only have one user account! I tried to deauthourize my account, but then I get an other error saying it's not possible at the moment. I also tried to uninstall Digital Editions and download it again. That did not help at all. I'm getting really frustrated since I had nothing but troubles with ADE since I started using it, and since it's student litteratur I really need to read it!  Can somebody help please!!

      erwand4957514
      erwand4957514
      Participating Frequently
      March 29, 2018

      Did any one find a solution?

      patricias36063175
      patricias36063175
      Participant
      February 21, 2018

      Downloaded library epub file to ADE, then copied to Nook devices.  The book is checked out for 7 days; however, both nook devices say "this book has been returned.  Loan not on record".  Went back to library site and confirmed book has NOT been returned and 7 days remain.  What is wrong?

      patricias36063175
      patricias36063175
      Participant
      February 21, 2018

      Barnes & Noble nook support told me to uninstall ade 4.5 and install ade 2.0.  I did and now am getting an activation error.  Isn't there anybody in Adobe support to respond to these questions.

      patricias36063175
      patricias36063175
      Participant
      February 21, 2018

      I just wasted an hour waiting in a chat queue then chatting with 2 "support" agents who then referred me back to this posting.  I worked in IT and help desk for 30+ years and this level of support is inexcusable.

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