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Participant
February 21, 2018
Question

Cannot read e-books with Adobe Digital Edition. Errors while opening the book.

  • February 21, 2018
  • 3 replies
  • 1812 views

Cannot read e-books with Adobe Digital Edition. Errors while opening the book.

    This topic has been closed for replies.

    3 replies

    sofias62123357
    Participant
    March 30, 2018

    One Agent just forwarded me here just now for help, but it seems there is no help to be found. I'm also getting the E_ACT_NOT_READY
    message and when I check the book (which I bought) it says "the document is licensed for a different user account".
    I only have one user account! I tried to deauthourize my account, but then I get an other error saying it's not possible at the moment. I also tried to uninstall Digital Editions and download it again. That did not help at all. I'm getting really frustrated since I had nothing but troubles with ADE since I started using it, and since it's student litteratur I really need to read it!  Can somebody help please!!

    erwand4957514
    Participating Frequently
    March 29, 2018

    Did any one find a solution?

    patricias36063175
    Participant
    February 21, 2018

    Downloaded library epub file to ADE, then copied to Nook devices.  The book is checked out for 7 days; however, both nook devices say "this book has been returned.  Loan not on record".  Went back to library site and confirmed book has NOT been returned and 7 days remain.  What is wrong?

    patricias36063175
    Participant
    February 21, 2018

    Barnes & Noble nook support told me to uninstall ade 4.5 and install ade 2.0.  I did and now am getting an activation error.  Isn't there anybody in Adobe support to respond to these questions.

    patricias36063175
    Participant
    February 21, 2018

    I just wasted an hour waiting in a chat queue then chatting with 2 "support" agents who then referred me back to this posting.  I worked in IT and help desk for 30+ years and this level of support is inexcusable.