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Sylvie1244
Participant
June 29, 2020
Question

Cannot transfer library book on my KOBO

  • June 29, 2020
  • 16 replies
  • 7325 views

I am using Adobe Digital Editions 4.5.11.  I have downloaded books from our local library to my laptop. The computer is authorized as is my KOBO Aura One reader. I can read the borrowed books on my computer. When I look at 'My Books' on my Kobo, I see the books but the cover is black and when I try to open the book it states I am not authorized, DRM etc. I have gone back to the start a few times, deleted the books in question and cancelled the authorization on my laptop and reader, restarted  from the initial download from the library and still no luck. I even re-initialized the kobo and re-installed ADE.

I don't know what else I can do. I have a MAC running under Catalina.

HELP please!!!!!

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    16 replies

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    defaultzwsjjl3pzkgs
    Participant
    November 11, 2020

    I'm having this exact same problem since the beginning of summer. I finally gave up after trying repeatedly for months...each time we went camping. I'm commenting because I'd like to follow this threat and see if we ever get a fix.

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    defaultzwsjjl3pzkgs
    Participant
    November 11, 2020

    Well...I just tried again after this post and did as Maple5000 said and didn't open the book at all before opening it on my Kobo. And hallelujah it worked. I usually download the book from the library, load it on Adobe Digital bookshelf, then move to my kobo and then open the book in Adobe to ensure it was there. This time I just loaded it and didn't look at it at all and it was there! I have no idea if this is just chance and Kobo fixed this problem since the last time I checked. But I'm so thankful I can read my books again.

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    Bryden5C6B
    Participant
    October 8, 2020

    Hi Sylvie1244. I am having the exact same problem, with my Kobo. I have tried de authorizing my computer and the Kobo and deleting and reopening the book I downloaded. My computer and Kobo both appear to be signed in to my adobe ID. The book opens fine on my computer, but I get the same message (because you recently deauthorized your kobo.. you need to re upload this book with ADE..) It's so frustrating! I hope we get a fix soon. I saw the fix below for older Kobos, but mine is brand new. I have had no problems reading pdf's on the kobo, just that ADE doesn't want to work. Hmm! I sympathise with you and everyone here. Let's hope we get a fix soon! In the meantime I'll be reading the book on my computer ADE. 

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    Sylvie1244Author
    Participant
    October 7, 2020

    I tried to download a library book on my Kobe yesterday. I wanted to try the trick of maple5000, i.e. download the book directly on my Kobo, from my computer without  fiddling with it. 
    Well, I couldn't, not open the  book when I Imported it in ADE. It opens automatically. But I haven't done  anything with it and got back to my library. I then  downloaded it on the Kobo. Surprise!!! Everything was fine , I could  open the  book on the  Kobo.... Chance?  Bug resolved? I don't know, I'll see the  next time I borrow a book.

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      Allison98A4
      Participant
      September 29, 2020

      I'm having this exact same problem. Were you able to resolve it? I'd really love to read my library book!

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      maple5000
      Participant
      October 6, 2020

      Same problem opening Adobe DRM from the public library.  My Kobo Touch is almost 8 years old but loads Kobo's books without problems.  I downloaded a library book directly to Libby on my Android phone.  Later I downloaded the same book to my Kobo via ADE 4.5.11 (Windows 10) but could not open the copy on the Kobo.  The Kobo kept on saying I was unauthorized to open the book yet ADE said I was authorized.  I did everything Adobe & Kobo say and tried hints under the heading "Issue With Kobe Touch and Adobe" from 2017.  I reauthorized the Kobo e-reader and computer multiple times, uninstalled ADE 4.5.11, reinstalled and tried ADE 3.0, reinstalled ADE 4.5.11, did a complete factory reset of Kobo, deleted all copies on computer and Kobo, redownloaded and nothing worked. I was able to download the same book to an old Blackberry Playbook and open it without problems.  Somewhere here I found the suggestion that older Kobos need to be the first device you download to from your computer.  I have searched here but unfortuantely cannot find the exact reference again to credit.  Today without fiddling further with my Kobo I tried a downloading a different book from the public library onto my Kobo via ADE 4.5.11 and it opens on the Kobo without problems. Unfortunately I no longer have the first book on loan so I can't test whether it will open now to tell you.  For the future I will download to my Kobo before I download to my phone.

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        Allison98A4
        Participant
        October 6, 2020

        Wow, thank you for this! My loan also lapsed but I was able to get another book by not opening it on my phone first. What a strange glitch - but I'm so happy to be able to sign out books agian. Thank you!!

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          HazelKincaid
          Participant
          September 16, 2020

          I also am having problems with this. I have Aura H20 First edition. On my Mac I have ADE download and have authorized my computer, but then the next stage asks me for Login which the selection for ID and password has been auto ticked, but it’s giving error key. I have looked in my saved passwords and stopped all saved info for this yet still it continues.  I have  Libby downloaded  on my iPad which I can acces books through but mine is larger iPad and gets too heavy.

          i have asked the question several times through chat but nobody appears to want to help!

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            default91yjzai4axm9
            Participant
            September 16, 2020

            I appreciate your reply and sympathize.  What my wife and I are moving toward now is what I guess most people have already done - installing an epub reader app on our Android phones.  If you have an iPhone or Android based phone, have you considered installing Libby on it.  Much lighter than your iPad!

            If enough people have this problem, I imagine Kobo will disappear through their own lack of interest.

              T
              Thomas5DAF
              Participant
              September 28, 2020

              I have the same problem with my kobo. Sometimes I could work it out, but now I try and try and I get nearly crazy. So if anybody has an idea how to fix it it would be great.

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              default91yjzai4axm9
              Participant
              September 13, 2020

              I hope you get a reply, as my wife and I are going through the same problem with our Kobo Mini, and Kobo Aura.  I have done every fix mentioned, and even updated the firmware on the old Kobo Mini.  It all reads fine on ADE 4.5.11, but any library book downloaded is a black cover and cannot be opened, with the error message about the Kobo not being authorized, even when it says it is authorized on ADE under device information.  So this is two different adobe accounts on two different computers, with two different Kobo readers... in the middle of a global pandemic.  And barring any help we might receive, anyone know of another way to read an epub book?  Android based tablet or phone?  Wish I'd bought a Sony e-reader when they were still out.

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                Sylvie1244Author
                Participant
                September 17, 2020

                Was so surprised to have a "respond"..... I still have that problem. 
                I am sure that it is Kobo that should give that support, but I still have to find the  website where I can explain the  problem. I am really p***d off because I love to borrow digital books. 😤😤😤

                 

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