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GlovedSquid
Participating Frequently
January 26, 2014
Question

Cant authorise Digital Editions

  • January 26, 2014
  • 2 replies
  • 1406 views

Hi. I am using Windows 7 Home Premium ver 6.1 and I can’t Authorise Digital Editions 2.01. Keep getting Error: “could not connect to the activation server”. I am connected to the internet. I already have an Adobe Account which I can access OK. Shockwave is already installed. Tried previous version Digital Editions (1.7?), but that did not work either. Have clean de-installed – pulling out all the “junk items” using Revo uninstaller. Then re-installed Shockwave then re-installed Digital Editions 2.01 as Administrator. Using Ctrl+Shift+D does not bring up a De-Authorise Dialog Box. Registry won’t allow me to delete the key in Adept. Can’t see anything in Task Manager that might be using the Key. I don't really know where to go from here. Thanks.

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    2 replies

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    Gun4ux
    Participant
    February 11, 2014

    I solved it by installing Adobe flash. I know it sounds ridiculous. I was desperate. I worked!

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    January 28, 2014

    You should in Library view to bring up the De-authorization dialog by pressing Ctrl+Shift+D

    G
    GlovedSquidAuthor
    Participating Frequently
    January 28, 2014

    Thanks for your interest. As far as I can tell, Digital Editions remains in Library View the whole time? But Ctrl+Shift+D does nothing.

    G
    GlovedSquidAuthor
    Participating Frequently
    January 28, 2014

    I'm wondering if my firewall is blocking my connection to th eserver, but it hasn't given me any prompts and I wouldn't know what URL to add in as an exception. I have already added adobe.com & adobe.com.au

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