changing emailadress on ADE is not working

[leontinev65413079]

I want to change my Emailadress on ADE, because my old adress will be removed within three weeks.

I already changed my adress on my Adobe ID, but I am not able to change it on ADE.

ADE doesn't recognize my old adress when I use CTRL-SHIFT-D.

I contacted the helpdesk about this, but they couldn't help me.

[Nanaky]

If you want choose the E-Mail-Adresse should do it in his account: www.adobe.com -> Menage Accounts.

[leontinev65413079]

No Nananky, as I wrote before, that's for changing my Adobe ID. I already did that with succes.

But I want to change my Abobe Editions mailadress. And that isn't possible, because ADE don't recognize my old adress, so I can't change it.

[Nanaky]

Which operating System do you used?

[leontinev65413079]

Internet Explorer

[Nanaky]

That is only a Internet Browser.

[leontinev65413079]

I don't know what you mean?

Kobo reader?

[Nanaky]

You want change the Adobe ID in Digital Edition. On which device you are install it. Its a Windows or Macintosh-Device?

[leontinev65413079]

Windows.  But my ID is already changed. Only ADE can't be changed. Therefore I Can't use Crtl-Shift-D. ADE doesn't recognize my old emailadress. I've discussed this also two times on the chat. But they told me to go to the forum. They couldn't change this for me.

I hope you understand this is all very frustrating.

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[leontinev65413079]

I think this wil do! Thank you.

I don't dare to do it right now, because I'm afraid I can't connect my only working E-reader again, before my account is reset, do to too many devices.

I have two ereaders, and only one is working right now.

But again, many thanks.

Now I will go back to chat for resetting my account.

[Nanaky]

^^ Good Luck.

[Nanaky]

If you want used a other Adobe ID, you should say which error message you get exactly when try to remove.