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Participant
December 7, 2015
Question

Check Actiation

  • December 7, 2015
  • 1 reply
  • 157 views

I am getting the error message " check activation" I have tried versions 4.0, 3.0,and 2.0.1. Changing editions hasn't helped.

Any ideas?

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    1 reply

    Participating Frequently
    December 7, 2015

    Hi Michael,

    Your authorization file is damaged and it needs to be cleared out.

    You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


    On Windows it can be found here:
    Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

    Search for the following folder:
    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    The 'Activation' folder can be entirely deleted.

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file within the 'Digital Editions' folder.

    Restart ADE and it should be deactivated at this point. You should be good to sign back in.