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D
DlynnAllNEW
Participating Frequently
April 6, 2015
Question

De-Authorizing Adobe Digital Editions

  • April 6, 2015
  • 2 replies
  • 923 views

I'm not able to de-authorize digital editions. I was told to de-authorize and then reauthorize to remedy an error msg I was receiving trying to download a book from net galley .

This topic has been closed for replies.

2 replies

T
TinkSaysBoo
Inspiring
April 8, 2015

I am having the same issue as others, when I try to un-athorize it says I am unable to at this time.

My issue is "/Users//Library/Application Support/Adobe/Digital Editions" does not exist.



Some other background: I was running out of space a couple months ago and deleted a bunch of apps, including digital editions.

D
DlynnAllNEWAuthor
Participating Frequently
April 8, 2015

Do you have a macbook or pc? I have a macbook. I didn't realize I could

just go to applications and delete the whole app and start over. If you

can't weatherize you may have to just delete it, download it again, and

then download the e-book again and see if it opens.

On Wed, Apr 8, 2015 at 2:54 PM, TinkSaysBoo <forums_noreply@adobe.com>

T
TinkSaysBoo
Inspiring
April 8, 2015

I also have a mac.  I deleted the applications and all digital edition folders I could find, then cleared my trash before reinstalling.  Still having issues.  Ugh! 

C
chingyue87
Participating Frequently
April 6, 2015

In ADE 4.x version, you can use the menu option to de-authorize.  But make sure that you are in the library view, not while you are reading a book.  For older version of ADE, it is key combo CTRL-SHIFT-E (or maybe D).  Sorry it has been a while so I can't recall the exact key combination.

D
DlynnAllNEWAuthor
Participating Frequently
April 6, 2015

I've tried this. When I choose de-authorize it says it cannot reauthorize

at this time. It's been saying that for 3 days. Is there another way? I

just want the entire program OFF of my macbook at this point. How do I get

the whole thing GONE? Thanks for your reply.

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
July 2, 2015

I tried to delete the registry key for Adept - and got an error saying it couldn't delete all items. So it still won't let me de-activate the app. Any suggestions?


Before deleting, make sure ADE is not running.

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