Digital Editions 4.5 suddenly stopped working

Report · Jun 24, 2024

I used Digital Editions 4.5 last week with no issues.

Today I tried to transfer a new book from my library to my Kobo Clara BW but the ADE would not open.

I've tried the troubleshooting I've found online, i.e. running as adminsitrater, uninstalling and reinstalling the programme, renaming the DE folder ( a new one was created when trying to launch the programme) and I've als0 tried compatibility mode with older versions of windows. I'm running Windows 10 on my laptop.

The only step I have not tried is stepping back to version 3 because I was forced a couple of years ago to upgrade.

Is anyone else having issues or can recommend anything further to try

Thank you

Steve

Report · Jul 01, 2024

[Moderator moved from Using the Community forums to Digital Editions.]

Update to the latest version of ADE if you haven't already.
Uninstall and reinstall ADE. Then, try downloading or transferring the ebook again.
You may also need to reauthorize Digital Editions on your computer.

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Jul 02, 2024

Hi,

I've tried all that.

I've got it working but only by creating a new user profile on the system, not on ADE.

Now on the laptop I use this other user and ADE works fine. The programme was pulled through so is effectively the same, but it works on one profile but not the original one.

Very strange indeed.

By the way I'd even rolled back the laptop to a previous version thinking the latest windows update may have been the issue but that didnt work.