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ZeusZeus
ZeusZeus
Inspiring
February 3, 2015
Question

Digital Editions Keeps crashing

  • February 3, 2015
  • 6 replies
  • 10669 views

On W8.1, I installed the latest one and when I exit it always crashes! Adobe, a release fix coming up our way? Thanks!

This topic has been closed for replies.

6 replies

J
janelleh34298625
Participant
February 5, 2019

I am now having the same problem. Every time I open ADE, it keeps crashing. Tried reinstalling it, same issue. Please help!

A
Anonymous
March 12, 2015

I have the same problem and it is driving me to distraction - every time I minimize digital editions 4.0.3 it crashes!  Come on Adobe do something about it.  In the mean time I will revert to 4.0.2

.

Sameer G
Sameer G
Known Participant
February 27, 2015

By "exit" you mean you close the program (i.e. File, Exit, or Alt+F4, or click the X window button)? Have you tried minimizing the program window? Does it crash then as well?

Well, anyway! In my case, I'm using Windows 8.1 as well, and it does not crash by exiting (i.e. closing) the program. Even if it did crash then, it would not matter to me since I wanted to exit out of it anyway (except for extra steps to close out of Windows crashy dialog boxes). But in my case it crashes every time I minimize it.

kathyhirstmoe
kathyhirstmoe
Participant
February 28, 2015

Yes, sorry, I did mean minimize not exit.  The older version is working just fine.

P
Philippe DSTG
Participant
February 27, 2015

Same for me...

On windows 8.1, upgrade from 4.0.2 to 4.0.3.

Crash each time I minimize it. (not on exit).

Reinstalling 4.0.2 stops the problem.

I tried several times to install / uninstall... with the same result .

Voilà...

    kathyhirstmoe
    kathyhirstmoe
    Participant
    February 24, 2015

    Me too.  It started after Adobe wanted me to update to the newest edition!  Digital Editions just keeps crashing!

    S
    Adobe Employee
    shreya
    Adobe Employee
    February 25, 2015

    Please explain the steps where you are facing the crash.

    ADE is crashing with any particular book ?

    P
    Philippe DSTG
    Participant
    February 28, 2015

    Wow! How did they come to the conclusion that you had a Trojan horse in your computer? Did they connect to it remotely and see the (mis)behavior of ADE in action? Yet they wanted you to pay for the "assistance"? For what? For not resolving the problem? That's unbelieveable. Just wow!

    I have the same issue on my computer, also running Windows 8.1 here, and I can tell you it's not because of any Trojan. My computer is kept super clean and tidy. No viruses, no horses and no bloatware and such. I can guarantee it. The problem here is with dodgy software update from Adobe, not your computer.

    Version 4.0.2, or whatever version I had prior to 4.0.3 was working fine. But ADE kept nagging about this glorious update with all the cool new features, so I finally took the bait and look how it broke the ADE. The new feature highlights failed to mention this bug.

    If it ain't broken, don't try to fix it! Well... now it is broken... It's too bad that there is no way to disable update checks in ADE. I would have done that instead. Now I have to use version 3 after uninstalling version 4. Until Adobe decides to undo its own doing.


    Sameer, do you need the 4.0.2 installer? I have it... Reinstalling it over 4.03 works well. I can post it on google drive or upload it on the file sharing  if you want...

    J
    joanb19289861
    Participant
    February 3, 2015

    Me too - I download a book from my public library then when I try to transfer it to my brand new Kobo ...Adobe Digital Editions crashes every time......I would un- install and try over but I cannot find a way to un-install........how frustrating is this!

      S
      Adobe Employee
      shreya
      Adobe Employee
      February 25, 2015

      Try with latest ADE Version: 4.0.3

      Download | Adobe Digital Editions

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