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A
Anonymous
May 30, 2016
Question

DIGITAL EDITIONS NOT AUTHORIZED

  • May 30, 2016
  • 3 replies
  • 2529 views

"oops this document couldn't be opened. This Document is protected by Adobe digital rights management (DRM) and is not currently authorized for use with your Adobe ID. Please sigh in with the authorized adobe ID and try again."

Hey . I' m getting this error message on my Kobo reader - never had it before , and its only for one book in particular, which yes is from the library (toronto public library via Overdrive ebooks), but its absolutely not expired. i can read said book on my computer on digital editions, but not on the reader.

I have done everything including authorizing deauthorizing on computer and kobo and resetting entire kobo back to 0 and back again and deleted all the books on it and deleted all the books on my computer and downloaded and reinstalled and deleted again and again and reset everything and signed in and out of everything and did everything and I guarantee my proper Adobe account is signed in and authorized on both devices.

i I even tried getting digital editions version 3 and it didn't fix this error. Im on El Capitan OS X btw.

Can someone PLEASE PLEASE HELP ME. THANK YOU IN ADVANCE

This topic has been closed for replies.

3 replies

T
Thumper21
Participant
September 5, 2016

I am having the same problem.  I had an old email as my entry, but cannot delete it as I've forgotten the email and it is no longer accessible by me to reset that email.  I have new library card and new 4.5 and have downloaded FSR Reader, blah blah, that is supposed to provide connectivity via Windows 10 but STILL I get "authorization issues".

FEH!

F
fairwindstravel@gmail.com
Participant
December 4, 2016

I have the same problem.  Went online to adobe "chat" but they no longer support Adobe Digital Editions through chat.  And I see we are all just going round and round.  I'm beginning to think it is the new "Overdrive" program--nothing has worked on either my old or my new computer since that has been the method of library checkout.  I am going to talk to my local library tomorrow to see if they have a "work around".  I just don't think it is the Nook that is the problem, nor my computer.  I even went back 5 years to verify my old Adobe signon and password because I was getting "incorrect password" on an old email signon--nope, it was correct.  It just doesn't work--and the old 2.0 version of ADE won't let me unauthorize or reauthorize my computer.  The new version 4.5 and it will let me unauthorize/reauthorize but the best I can do is read the book online--but when I try to download to my Nook, it shows "unknown author" which we all know means it isn't really there, or it has expired or something.  If you follow the suggestion to return the book and start over, of course you lose the book and cannot check it out again--you have to get back in line for the book, which is a pain for new books--572 in line ahead of you!  Anyway, I don't have any answers, all I have are issues and more questions!  If somebody figures this out (and Adobe certainly isn't going to help us) PLEASE post your solution!!!  Thanks everyone.

F
fairwindstravel@gmail.com
Participant
December 5, 2016

Update on ADE issues and computer authorization:  after many hours, I found that ADE is available in several editions, i.e. 2.0, 3.0 and 4.5.  I downloaded 3.0 but then found the 4.5 edition that I already had in my computer's  Windows (C:) drive, then "Users", then "Documents", under Digital Editions.  I opened the 4.5 edition and was able to authorize my Adobe account (I had done this during initial setup weeks ago).  For some reason after I did that, I was able to finally SUCCESSFULLY transfer the e-pub file to my Nook and open it.  I'm not sure why it worked, but it may be that the original ADE application wasn't authorized correctly, or that it was corrupt.  Try this and see if it works for you...maybe I just got lucky, and maybe it won't work next time, but at least I can finally read my library book before it expires!

A
Anonymous
June 5, 2016

I think Adobe Digital Edition is stupid. I have had nothing but trouble with it, and I have given up borrowing library e-books.

Nanaky
Nanaky
Participating Frequently
June 1, 2016

Try this: https://forums.adobe.com/thread/2103199

A
Anonymous
June 1, 2016

thanks.... but I have already read that thread and tried using version 3.0 as stated above, No luck

Nanaky
Nanaky
Participating Frequently
June 23, 2016

Of course I have done that multiple times


If you can open the eBook without a problem in Digital Edition, is the problem by the transfer to the reader. If reset not work you should first check if get the error only with eBooks wiht the Library or also which ohter eBooks.

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