DIGITAL EDITIONS NOT LOADING AND FREEZING

Report · Nov 12, 2024

The problem is not about activation. The problem is that the program will not load. I have used Digital editions for many many years and never had a problem until I downloaded an updated version. The program installs no problem, but when wanting to open the program it just will not open and it just spins around and around for as long as I let it . It has been spinning for more than five hours at times.

There have been a couple of odd occasions when DE has loaded but then freezes with message "not respopnding"

I have downloaded eBooks that can only be opened using Digital editions so I am in a situation where I have paid for products I cannot open or read.

I also have a problem login into my account to get help. I get a message saying that my Email is not connected to any account with Adobe but that is wrong. I use other Adobe products and have no problem with them or logging into my account when using them.

I am very disappointed and frustrated with this situation and using your online chat help is actually quite useless. Despite explaining my problem several times. The chat helps continues to see my problem as being in activating the program. Not the case at all. To even get to Activating the product one has to get the program open and loaded.

Report · Nov 18, 2024

I have used ADE for many years without any problems, but after Windows 10 and 11 updates in 2022 and 2023 I get the message "The program does not respond" when I open it. If I don't give upp I get a list of the books I have on my computer after several minutes. If I try to "Add to the library" a book that I have purchased the program freezes again. Then I give up.

That is on my computer with Windows 11. On another computer with Windows 10 ADE sometimes works like it used to a couple of years ago. This problem seems to be quite common, but why has Adobe not done anything about it? Incredible!