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johninkitaku
johninkitaku
Participant
February 27, 2016
Question

Digital Editions - please update. Now fails...cannot read authorisation failure

  • February 27, 2016
  • 1 reply
  • 179 views

I was prompted to update to the latest digital editions on my PC. After updating I cannot access the books. The digital editions opens...but no access to books. Authorisation failure code E_ADEPT_INTERNAL.

I tried to deactivate the authorisation....message saying cannot do so, please try later??..I tried to uninstall and reinstall...same result..failed and same error message.

Hopeless!!

I need this for my university work as I am doing my research remotely....can any one help please??

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    February 29, 2016

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.
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