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eileenp65530294
eileenp65530294
Participant
October 31, 2016
Answered

Digital Editions to kobo

  • October 31, 2016
  • 15 replies
  • 38360 views

My books from the library get to digital editions but can't get them to load to my kobo. What do I need to do?

      This topic has been closed for replies.
      Correct answer Nanaky

      What happens when you try to transfer?

      15 replies

      Show previous replies
      E
      etherwork
      Participating Frequently
      May 20, 2017

      After perusing this forum for other possible fixes, and reading the replies to javastop's question in March of this year, on this very subject (https://forums.adobe.com/thread/1499879), I called the 800 number provided by jackieg: "you might want to give Kobo a call...Please give us a call at 1 (800) 368-5390 from 9 AM to 9 PM, 7 days a week"

      I spent quite a long time with Theodore, who was very willing to assist. He walked me through the very steps that I have gone through several times on my own (removing Kobo authorization, removing ADE authorization, re-authorizing ADE, re-authorizing Kobo, ascertaining that the library books were indeed in the Kobo and that the annoying message was still present for each book). He then put me on hold for about 3 minutes, only to return to tell me the bad news: This is a known issue (duh...) and that there will be an update within 48 hours.

      Fingers crossed that the update will fix the nightmare. I really don't want to have to go back to hardcover library books. They're not nearly as easy to read at night....

        J
        janm65445671
        Participant
        June 6, 2017

        I have the same issue.  There obviously is not an update that fixes this yet.  Has anyone else received a solution?

        This is extremely frustrating....

          E
          etherwork
          Participating Frequently
          June 14, 2017

          With the patient and very knowledgeable help from the local library staff, we found out it is a problem with ADE 4.5 that Adobe wont fix. So here is what I did. Unauthorize Kobo device and then unauthorize computer in ADE. Uninstall ADE 4.5 and turn off computer to let it remember who is boss - about 3 minutes. Now start fresh. Install ADE 3.0 and authorize your computer. Connect the Kobo and authorize the device. I then shut down the computer to let it put everything in its place (might not be necessary but couldnt hurt). When I turned it on and went through the process of downloading the books from the library and then transferred them to my Kobo, all went well as it had in the past.

          Kudos to the ladies at the Central Branch of the London Public Library in London Ontario. They know their stuff and how to find the answers if they dont.  I hope this helps everyone else. Lets get back to reading again.


          Since talking to Theodore at Support, there was a brief and tiny window when I was successful at uploading books to my Koboglo HD.

          Alas, the window is closed again. A book that I have borrowed and CAN read on the computer (hardly ideal) is going to expire in 6 days. I was on hold for this book for several days. Perhaps it's a sign from ADE that I shouldn't read the book. But shouldn't that be MY decision, not ADE's?

          As far as I can tell, there has been no update from ADE to resolve this issue. I'm quite reluctant to revert back to 3.0 because I still have one library book that I am able to read.

          roelv75418367
          roelv75418367
          Participant
          May 1, 2017

          my kobo device cant get an authorisation computer: it is an activationserver problem. what can you do?

          A
          andreas92303507
          Participant
          April 30, 2017

          I am having the same problem. It worked fine last week and now I am getting an error message that I am not authorized to copy the book. This is a book from the library.

          I uninstalled 4.5 and re-installed 3.0 as I read a thread saying that worked. It did not for me.

          Please provide a real answer/solution/steps to correct.

          E
          etherwork
          Participating Frequently
          May 20, 2017

          I too am having the same problem since updating KoboGlo and ADE to the latest versions.

          I've updated, sync'ed, rebooted, logged-off, logged-on, deleted, re-uploaded Digital Reads and/or Kobo several times. I have removed the library books and re-uploaded them. I also did a factory reset on the Kobo (therefore removing all of my books) But still, after each time, I get the message "Your eReader is not authorized to open this book [and] is protected by Adobe Digital Rights Management (DRM). Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions (ADE)". 

          Before doing the factory reset, the only thing that changed was that suddenly, a library book that I was able to read began to display the "not authorized" message.

          Note that I am able to read the books on my computer. They are just not showing in Kobo.

          Please provide a real solution to this, rather than claiming that "What happens?" is the correct answer.

            L
            lisbethb19176722
            Participant
            May 21, 2017

            I also have the same problem when borrowing books from a public library with my Tolino Vision 4 HD. The Tolino is an e-book reader sold here in Europe and is also manufactured by Rakuten Kobo Inc. I have tried the same steps as described by Etherwork, but with no luck whatsoever. I even deleted the Adept registry key (as described in another thread) in the Windows Registry and downgraded from ADE 4.5 to 3.0 but it didn't help.

            I only get the error message "An error occurred while loading your file. The file is presumably damaged and cannot be opened. Please contact customer service." Frustrating, to say the least...

            I now put my hope to Kobo (and Adobe?) with all fingers crossed so they will fix this annoying bug once and for all for both the Tolino and Kobo e-book readers.

            glenc2026584
            glenc2026584
            Participant
            April 30, 2017

            I'm having a similar problem But I can't open the suggested advice that you received from the forum. How do I do that?

            Nanaky
            NanakyCorrect answer
            Participating Frequently
            November 2, 2016

            What happens when you try to transfer?

            M
            Mizk29
            Participant
            January 27, 2020

            I transfer from the library.  It says it transfers and then when i try to say add to library it says it is already added to the library but I don't have a library tab to open to see the books

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