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Digital Editions to kobo

Forum|Forum|9 years ago
October 31, 2016
15 replies
38360 views

My books from the library get to digital editions but can't get them to load to my kobo. What do I need to do?

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Correct answer Nanaky

What happens when you try to transfer?

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E

etherwork

Participating Frequently

After perusing this forum for other possible fixes, and reading the replies to javastop's question in March of this year, on this very subject (https://forums.adobe.com/thread/1499879), I called the 800 number provided by jackieg: "you might want to give Kobo a call...Please give us a call at 1 (800) 368-5390 from 9 AM to 9 PM, 7 days a week"

I spent quite a long time with Theodore, who was very willing to assist. He walked me through the very steps that I have gone through several times on my own (removing Kobo authorization, removing ADE authorization, re-authorizing ADE, re-authorizing Kobo, ascertaining that the library books were indeed in the Kobo and that the annoying message was still present for each book). He then put me on hold for about 3 minutes, only to return to tell me the bad news: This is a known issue (duh...) and that there will be an update within 48 hours.

Fingers crossed that the update will fix the nightmare. I really don't want to have to go back to hardcover library books. They're not nearly as easy to read at night....

J

janm65445671

Participant

I have the same issue. There obviously is not an update that fixes this yet. Has anyone else received a solution?

This is extremely frustrating....

A

Anonymous

I have the same problem, please, tell me which is the "instructions".

With the following list, I am paraphrasing Maureen's excellent advice that finally released me from my anguish:

Delete the problem book(s) from your ereader.

Open Adobe Digital Editions on the computer. Check to see if you can read the problem book(s) in ADE. Connect your e-reader. Erase authorization on ADE (Go to the Help Menu at the top). Erase the authorization for the ereader (go to the side menu of ADE). Keep the e-reader connected to the computer.

Go to your public library website and get a NEW book. Upload the new book to ADE. Adobe will then PROMPT YOU for the authorization. If it doesn't, go back to "help" at the top and reauthorize ADE. Go to the side menu of ADE to re-authorize your ereader.

Drag the new book into your e-reader. Select "ereader" (ie: NOT all items, or borrowed items, or...). Try opening the book in the ereader area. If it opens there, it's likely that it will open in your e-reader.

Re-upload what were the problem book(s) to your e-reader. Again, select "ereader" in ADE and check that the book(s) can be read there.

Disconnect your e-reader from the computer. Be able to read your book(s) at last!

roelv75418367

Participant

my kobo device cant get an authorisation computer: it is an activationserver problem. what can you do?

A

andreas92303507

Participant

I am having the same problem. It worked fine last week and now I am getting an error message that I am not authorized to copy the book. This is a book from the library.

I uninstalled 4.5 and re-installed 3.0 as I read a thread saying that worked. It did not for me.

Please provide a real answer/solution/steps to correct.

E

etherwork

Participating Frequently

I too am having the same problem since updating KoboGlo and ADE to the latest versions.

I've updated, sync'ed, rebooted, logged-off, logged-on, deleted, re-uploaded Digital Reads and/or Kobo several times. I have removed the library books and re-uploaded them. I also did a factory reset on the Kobo (therefore removing all of my books) But still, after each time, I get the message "Your eReader is not authorized to open this book [and] is protected by Adobe Digital Rights Management (DRM). Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions (ADE)".

Before doing the factory reset, the only thing that changed was that suddenly, a library book that I was able to read began to display the "not authorized" message.

Note that I am able to read the books on my computer. They are just not showing in Kobo.

Please provide a real solution to this, rather than claiming that "What happens?" is the correct answer.

L

lisbethb19176722

Participant

I also have the same problem when borrowing books from a public library with my Tolino Vision 4 HD. The Tolino is an e-book reader sold here in Europe and is also manufactured by Rakuten Kobo Inc. I have tried the same steps as described by Etherwork, but with no luck whatsoever. I even deleted the Adept registry key (as described in another thread) in the Windows Registry and downgraded from ADE 4.5 to 3.0 but it didn't help.

I only get the error message "An error occurred while loading your file. The file is presumably damaged and cannot be opened. Please contact customer service." Frustrating, to say the least...

I now put my hope to Kobo (and Adobe?) with all fingers crossed so they will fix this annoying bug once and for all for both the Tolino and Kobo e-book readers.

glenc2026584

Participant

I'm having a similar problem But I can't open the suggested advice that you received from the forum. How do I do that?

NanakyCorrect answer

Participating Frequently

What happens when you try to transfer?

M

Mizk29

Participant

I transfer from the library. It says it transfers and then when i try to say add to library it says it is already added to the library but I don't have a library tab to open to see the books

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