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donnah83346684
donnah83346684
Participant
March 16, 2016
Question

Digital Editions

  • March 16, 2016
  • 1 reply
  • 757 views

IF you have updated to version 4.5 or have reverted to an earlier version after finding out 4.5 does not work moving ebooks to readers, you are in a world of hurt. You may as well give up attempting to do this using this product. Adobe Chat and phone support are totally useless and only direct you to this forum in the hope a user could figure out a solution. Shame on Adobe.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    March 16, 2016

    And what is your problem exactly?

    donnah83346684
    donnah83346684Author
    Participant
    March 16, 2016

    Initially l loaded ADE 4.5 onto my computer and then authorized it with an existing Adobe ID. The I authorized my Kobo Touch on ADE. When I transfer an ebook from my library, it goes onto ADE with an INFO entry saying “do not copy”. So when I try and transfer the ebook from ADE to my Kobo I get a DRM error and the book does not get transferred. After dealing with the Kobo customer support they suggested that I go to an earlier version, so I uninstalled 4.5 and installed 3.0. I then went to authorize the computer but it said the computer was already authorized. So I then went to the library, got another book to download and now when I try to download it to ADE 3.0 I get an “error, check authorization” pop-up and that’s as far as I can get. I can’t unauthorized the PC so I am left hooped. So I then uninstall ADE 3.0 and re-install 4.5 on the computer. Now when I go to the library and get yet another ebook to download, when I get the pop-up which asks if I want to Open or Save, I select OPEN and the computer just sits there doing nothing. I am now at a point where I can’t even download an ebook to ADE never mind trying to get it to the Kobo ereader. It is that bad.

    Nanaky
    Nanaky
    Participating Frequently
    March 17, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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