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L
L178
Participant
April 22, 2015
Question

E_ACT_NOT_READY

  • April 22, 2015
  • 5 replies
  • 4635 views

I am trying to open a book in adobe digital editions.  A window comes up with the message " Error getting License. License Serve Communication Problem: E_ACT_NOT_READY"  It will not allow me to erase the authorization.  It tells me to try again later.  Is this because Adobe's server are down or having maintenance performed?  Any other suggestions to get this book to open?

This topic has been closed for replies.

5 replies

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nicoletteo57181862
Participant
December 23, 2016

I had a similar problem that was created when I bought a new Mac and wanted to use Adobe Digital Editions. I had to deactivate on the old Mac and then activate on the new Mac. I think I did things in the wrong order and it resulted in the error described at the top of this thread.

I am running Mac OS 10.12 and was not able to find the file activation.dat to erase it. I had to show the hidden files in Finder by using the steps found in this article: http://www.macworld.co.uk/how-to/mac-software/how-show-hidden-files-in-mac-os-x-finder-funter-macos-sierra-3520878/

Once I saw the hidden files, I was able to locate the activation.dat file to erase it. I then removed it from the trash and re-launched Adobe Digital Editions 4.5. At that point, I was able to authorize my computer again and everything worked normally again.

A
Anonymous
April 6, 2016

The 'regedit' worked for me. My wife's happy as I can now transfer her new books to her Nook. However, shouldn't "De_Authorising" be made much more accessible?

Seems silly to me that you have to go to Community forums to find out the answers. My wife does not use computers and would never have found the answer

G
gillesb24017146
Participant
July 4, 2015

I am obtainimg the same error message when trying to associate my PC with my Adobe ID.

Will chat with Adobe support team to see if they can be of assistance.

Clearly, Adobe support does everything  to discourage us from contacting them directly.

Poor Customer service philosophy!

PS: Have already deinstalled and reinstalled ADE to no avail

S
Adobe Employee
shreya
Adobe Employee
July 13, 2015

Please download the latest ADE 4.0.3.117585

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

S
Adobe Employee
shreya
Adobe Employee
April 23, 2015

Activation errors

A
Anonymous
April 22, 2015

I have the same issue and have tried everything.  I even chatted online with an agent and they couldn't help me.  I am not sure what to do either.

L
L178Author
Participant
April 22, 2015

I know I am in the same spot.  I find it frustrating and unacceptable that this is Adobe's only available "support".  If I figure anything out I will let you know.

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 23, 2015

    Yes I have a mac too. I am sure that is what the issue is, unfortunately no one seems to know how to fix it.


    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    If due to some reason, you are unable to deauthorize ADE [error to try after some time], follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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