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Participant
April 22, 2015
Question

E_ACT_NOT_READY

  • April 22, 2015
  • 5 replies
  • 4635 views

I am trying to open a book in adobe digital editions.  A window comes up with the message " Error getting License. License Serve Communication Problem: E_ACT_NOT_READY"  It will not allow me to erase the authorization.  It tells me to try again later.  Is this because Adobe's server are down or having maintenance performed?  Any other suggestions to get this book to open?

This topic has been closed for replies.

5 replies

Participant
December 23, 2016

I had a similar problem that was created when I bought a new Mac and wanted to use Adobe Digital Editions. I had to deactivate on the old Mac and then activate on the new Mac. I think I did things in the wrong order and it resulted in the error described at the top of this thread.

I am running Mac OS 10.12 and was not able to find the file activation.dat to erase it. I had to show the hidden files in Finder by using the steps found in this article: http://www.macworld.co.uk/how-to/mac-software/how-show-hidden-files-in-mac-os-x-finder-funter-macos-sierra-3520878/

Once I saw the hidden files, I was able to locate the activation.dat file to erase it. I then removed it from the trash and re-launched Adobe Digital Editions 4.5. At that point, I was able to authorize my computer again and everything worked normally again.

April 6, 2016

The 'regedit' worked for me. My wife's happy as I can now transfer her new books to her Nook. However, shouldn't "De_Authorising" be made much more accessible?

Seems silly to me that you have to go to Community forums to find out the answers. My wife does not use computers and would never have found the answer

Participant
July 4, 2015

I am obtainimg the same error message when trying to associate my PC with my Adobe ID.

Will chat with Adobe support team to see if they can be of assistance.

Clearly, Adobe support does everything  to discourage us from contacting them directly.

Poor Customer service philosophy!

PS: Have already deinstalled and reinstalled ADE to no avail

Adobe Employee
July 13, 2015

Please download the latest ADE 4.0.3.117585

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

Adobe Employee
April 23, 2015
April 22, 2015

I have the same issue and have tried everything.  I even chatted online with an agent and they couldn't help me.  I am not sure what to do either.

L178Author
Participant
April 22, 2015

I know I am in the same spot.  I find it frustrating and unacceptable that this is Adobe's only available "support".  If I figure anything out I will let you know.

April 22, 2015

Agreed. Thanks.