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giorgiog75546803
giorgiog75546803
Participant
February 7, 2015
Question

E_AUTH_NOT_READY

  • February 7, 2015
  • 1 reply
  • 958 views

How do I get around the above error message, when trying to authenticate or validate Adobe Digital Editions? i have pc windows 8 and this link doesn't work Error "E_AUTH_NOT_READY" | Digital Editions

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    1 reply

    WonTolla
    WonTolla
    Participating Frequently
    February 28, 2015

    There are other threads on this topic suggesting you de-authorize and authorize anew your computer.

    I cannot even de-authorize my computer; I get the E_AUTH_NOT_READY error.

    I have tried uninstalling and reinstalling ADE 4.0 to no avail

    Extremely frustrated.

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    March 23, 2015

    Please try out the below solution.

    Mac:

      1. Deauthorize ADE. To do so, navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to trash.
      2. Authorize ADE again.

    Windows:

      1. Click Start > Run.
      2. Type regedit and then press Enter. The Registry Editor opens.
      3. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
      4. Right-click the Adept key and click Delete.
      5. In the Confirm Key Delete dialog box, click OK. ADE is deauthorized now.
      6. Authorize ADE again.

    Hope this solves your problem

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 31, 2015

    It is really frustrating: I spent now an hour to find out how to access the chat-support and thta it simply does not work when you use Firefox :-(

    Seems to work technically now by using IE, but nobody is answering.

    I will never ever buy any books again that a licenced by for digital-editions. This feels like someone is "robbing" the content you payed good mony for.


    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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