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A
Altaro
Participant
October 14, 2016
Answered

E_LIC_LICENSE_SIGN_ERROR - ACSM

  • October 14, 2016
  • 25 replies
  • 14603 views

Hello, I was directed here from chat support operator. My client have a problem when try add to library acsm file. Error message like this:

How i can resolve my client problem ?

    Correct answer Nanaky

    The error message indicates that there are problems when communicating the server from the vendor with the Adobe server.

    25 replies

    M
    m51bc27561948ds9w
    Participating Frequently
    December 15, 2022

    Finally! Today ADE works fine.

    M
    m51bc27561948ds9w
    Participating Frequently
    December 14, 2022

    Same error. Sadly, nothing works.

    S
    sososimps
    Participating Frequently
    November 15, 2022

    Me too, and 6 years after the original poster!  And there's still no solution!!!!

      N
      Nicole27177752ypxk
      Participant
      November 17, 2022

      I downloaded one the other day then last night couldn't return it and today can't downloaded a new book. Did yours fix itself or still broken?

      S
      sososimps
      Participating Frequently
      November 17, 2022

      After trying to open the ASCM file a few times a day for several days, it has suddenly just started working again this morning.  I didn't do anything additional since my original attempts (uninstall, deregister, update program, tried different library).  Apparrently it just fixes itself after a few days of frustration.

      I
      Iñaki22692980w4zu
      Participant
      January 17, 2022

      Same error. It seems that it happens from time to time. Three days waiting without solution? How long should we wait?

      M
      Marta22671250psw4
      Participant
      January 15, 2022

      Same thing.... 

      So frustrating to try to read, and get stuck in the computer for 2 hours. 

      Did anyone find some help fixing the problem or just bought a new reader? 

      C
      Chelsea5DB9
      Participant
      November 12, 2020

      I am experiencing the same thing. I have downloaded it several times, deleted it, used safari instead, deauthorised and reauthorised but nothing is working. HELP

      C
      Chelsea5DB9
      Participant
      November 12, 2020

      I CAN'T EVEN OPEN EPUB BOOKS

      D
      Diego80
      Participant
      November 27, 2019

      I had the same problem today. Bought 3 different books ad downloaded them as usual. One is .epub, the other two are .acsm.

      I added them in Adobe Digital Edition version 4.5.10 but I got the following error for the two .acsm ebooks only:

      E_LIC_LICENSE_SIGN_ERROR

      I can't download these two ebooks on my Kobo reader. The other one works as usual.

      Anyone solved this issue?

      D
      Diego80
      Participant
      November 28, 2019

      The problem was solved today. I think somewhat went wrong with Adobe's server.

      Now the problem is fixed and I can download the new books on the e-reader.

      I hope the same for all the others who had the same issue. 

      cynthial58792364
      cynthial58792364
      Participant
      August 27, 2018

      De que forma podéis solucionarnos esto?

      M
      marianne800520
      Participant
      April 2, 2019

      we too have the same problem at the mo.

      Only solution is to just wait???

      Cheers

      M.

      cynthial58792364
      cynthial58792364
      Participant
      August 27, 2018

      Llevo 3 días intentado descargar los libros comprados y no hay forma con el error de licencia pero es que tampoco nos dais ninguna solución a este problema por lo que puedo ver somos varias personas en la misma situación, gracias.

      J
      javierv69826627
      Participant
      August 27, 2018

      Same here, three books today stuck without downloading.

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