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joãof21
joãof21
Participant
September 25, 2017
Question

E_LIC_LICENSE_SIGN_ERROR

  • September 25, 2017
  • 6 replies
  • 2614 views

After downloading the .acsm file, I try to open it in Adobe Digital Editions but I get this error "E_LIC_LICENSE_SIGN_ERROR".

Any suggestion to fix this?

    This topic has been closed for replies.

    6 replies

    V
    vincent leev13925333
    Participant
    April 12, 2019

    same issue.

    I'm using Mac and it was happened this issue suddenly.

    I downloaded ebook from google books and I tried it but it's error.

    So I tried to do it by the other laptop ( Window ) but it's same.

    E_LIC_LICENSE_SIGN_ERROR

    do you know how to solve it?

    dennisl33911800
    dennisl33911800
    Participant
    April 12, 2019

    I have the same error from content from Google Play books.

    I tried their tech support chats, but they refuse to help me until I contact adobe support,

    even though I can download ACSM files from other vendors.

    And Adobe support chat refuses to help because it is a free product.

    They tell me that Adobe staff monitors the forums.

    So where's the answer, Adobe?

    P.S. And it is not a free product. To the end user, yes, but the content provider has to pay. And the content provider won't help me, since it's not their product that is throwing the error.

    Uggh!

    V
    vincent leev13925333
    Participant
    April 12, 2019

    Yes goole said it’s working by goole books well. So can’t help it. Its cause by adobe.

    therefore I wanted to send email to adobe but I cant find any email addres.

    and I could ask this matter ONLY here.

    Please help me and solve it

    S
    suel_lim
    Participant
    April 12, 2019

    Same problem here.

    I bought from google books as well.

    I tried several books and using different adobe id

    and re-install and download upper version.

    But nothing happening.

    Just same error code.

      A
      Anonymous
      April 11, 2019

      Hello,
      I'm having the same problem...I tried to download again the file and also ADE, but it doesn't work.
      I bought the book from Google Books.

      Please if anyone can help me, I really appreciate.

      Tks!

        T
        theeradetchs48420468
        Participant
        April 11, 2019

        i having the same problem as them please help me for the solution.

        jorgenevesptm
        jorgenevesptm
        Participant
        September 26, 2017

        I bought it at bertrand.pt.

        Probably they have change something on their acsm file, or do not adapt to some change made by ADE. I sent an email to bertrand.pt explaining the situation.

        I will keep you updated.

        joãof21
        joãof21Author
        Participant
        September 26, 2017

        Mine was on a different store (wook.pt). I already send them an email too.

        Thanks, I will do the same!

        jorgenevesptm
        jorgenevesptm
        Participant
        September 26, 2017

        Hi João,

        The problem is solved (for me at least).

        Regards

        jorgenevesptm
        jorgenevesptm
        Participant
        September 26, 2017

        Hello, i have the same problem. Could be the licensing server? I have the problem with a book bought from an online bookstore at Portugal.

        joãof21
        joãof21Author
        Participant
        September 26, 2017

        I don't know, but I bought the book from an online bookstore in Portugal as well.

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