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M
muma12
Participant
November 10, 2012
Question

Email address of Adobe support required

  • November 10, 2012
  • 1 reply
  • 662 views

Can you please supply the email address of Adobe support. Thank you.

This topic has been closed for replies.

1 reply

J
Jim_Lester
Participating Frequently
November 11, 2012

Adobe doesn't provide a support email for ADE.
Your options for contacting Adobe are listed on this page: http://www.adobe.com/support/digitaleditions/supportinfo/

M
muma12Author
Participant
November 11, 2012

Whilst this information is informative, it is not particularly helpful. The link Jim provided takes me to a channel I had already tried; the Chat. The agent on  the chat was unable to help me with my enquiry as, as he put it "we do not have sufficient expertise to help me with my problem".

Hence my desire to escalate the issue. Whilst I could (and will) try their phone support, which only works in office hours, an email address for support would be more convenient to both me and the support team. This is because the support team could prioritise my enquiry, and apply resources to it according to their work-load.

So I believe email support would make an extremely good adjunct to the other channels of support they provide.

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