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Participant
July 17, 2013
Question

Epub format not supported

  • July 17, 2013
  • 1 reply
  • 2849 views

Hi I am having a problem with downloading a book from kobo store to my ereader. It is in my library. It says format not supported, even though it says it is epub. Any answers would be appreciated. Thanks

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    1 reply

    Inspiring
    July 17, 2013

    What sort of an eReader?

    Are you downloading it directly to the eReader, or via Digital Editions (ADE)?

    What says 'format not supported'?  ADE, or the ereader after download,=, or?

    Have you authorized it with your Adobe ID?

    • Plug into USB,
    • run ADE,
    • make sure ADE is itself authorized with your Adobe ID (Help/Authorize Comptuer on 2.0, Library/Authorize Computer on 1.7.2),
    • and then transfer the authorization to the eReader  (Help/Authorize Device on 2.0, Library/Authorize Device on 1.7.2),
    izzy127Author
    Participant
    July 18, 2013

    I have a kobo touch. Download to Ade via Kobo books. Most are not a problem.  I can also drag and drop books from My Digital Editions but some of them just say  'this file's format is not currently supported" 

    Both the eReader and the computer are authorised to Ade.

    I have plugged in the USB and transfer books from Ade as well as from the Kobo desktop app but some of these same books seem to able to be read on the computer only, I also transfer books through wifi connection .

    I don't understand, I thought Ade supported epub books as well as DRM.

    I guess I am doing something wrong, but haven't figured it out yet.

    izzy127Author
    Participant
    July 18, 2013

    I have just noticed that the books that are not a problem are Adobe DRM Epub and the ones I have a problem with are Epub Drm free. Would this be the probelm?