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Participant
January 12, 2014
Answered

Error Authorizing DE

  • January 12, 2014
  • 1 reply
  • 516 views

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

I used my Adobe ID to authorize an app on my iPad in order to read a couple books downloaded to my computer. That is the only device I have ever authorized with my Adobe ID; my computer would be the second.

Isn't the whole point to be able to authorize multiple devices? Why does it say I can't authorize more than one?

Any help would be greatly appreciated as this is extremely frustrating! Thanks!

This topic has been closed for replies.
Correct answer kglad

you can authorize 6 devices.

if you need a reset, contact adobe support - http://www.adobe.com/support/chat/ivrchat.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 12, 2014

you can authorize 6 devices.

if you need a reset, contact adobe support - http://www.adobe.com/support/chat/ivrchat.html

delolly
Participant
July 7, 2014

I've tried but there is no way.

Me too. It can be done only by phone, but I can't fine phone number for Italy