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Comet1234
Comet1234
Participant
October 24, 2014
Answered

Error check activation

  • October 24, 2014
  • 23 replies
  • 56853 views

I just downloaded adobe digital editions. When I go to download my library book and open it with the program I get a message "error check activation". Help I don't know what to do. Everything is authorized but I don't know how I correct the error.

    This topic has been closed for replies.
    Correct answer Prabhanjan

    Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

    23 replies

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    J
    jackie79
    Participant
    November 5, 2014

    Hi, I am also having this problem, however when I click on the help tab, I cannot select the Eraze authorization option !?!? Any ideas why? Or how I can change it?

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    November 7, 2014

    jackie79, you might be in Reading mode. In reading mode, this option will be in disabled. Please switch over to Library mode (by clicking the Library button or Ctrl+L). Now the menu items will be enabled.

      A
      Anonymous
      December 3, 2014

      I have the same problem (Windows 7) re the Error: Check Activation message; I will de-authorize and then reauthorize and see if that solves the problem; when I enter my Adobe ID and password, do I use my Adobe password, or the password I use for Barnes and Noble (which is linked to ADE for my Nook)?  THX

      A
      Anonymous
      October 24, 2014

      I have the same error. How do I de-authorize it?

      Comet1234
      Comet1234Author
      Participant
      October 25, 2014

      When the Adobe Digital Editions is open go under Help and choose Erase Authorization.

      A
      Anonymous
      October 25, 2014

      I have tried de authorizing and re authorizing but I am still getting the same message. What should I do now?

      Prabhanjan
      PrabhanjanCorrect answer
      Participating Frequently
      October 24, 2014

      Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

        Comet1234
        Comet1234Author
        Participant
        October 24, 2014

        That worked. Thanks so much. Very helpful.

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