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_Rich_Jeffries_
Participant
September 26, 2008
Question

Error - Document is licensed for a different user account

  • September 26, 2008
  • 32 replies
  • 51088 views
Keeping getting error message "Document is licensed for a different user account". Have tried reinstalling, tried deleting from library and bringing back in, opened webcase 4 months ago (no response) and again today (doubt I'll get response).

Any advice?
This topic has been closed for replies.

32 replies

S
suzannag79536406
Participant
September 10, 2018

I have the same problem as has been outlined here.  I have a sizeable e-book library with books purchased from a variety of sources - Kobo, Christian Book Distributors, Obreey (Bookland) and a couple of others (I bought a book from B&N but could not get it to work on my Pocketbook E-Reader.

I, like the others, bought the books in good faith that I now owned my book.  Computers come and go but my e-books should be available to me when I want to read them.

If I knew enough about computer programming and software development to make this ADE work, I wouldn't need it.  I could develop my own software which would work.  But I don't, so I am just left with wasted time, money, energy and a very large portion of frustration.

A
Aurora82975
Participant
August 5, 2011

I also got the exact same message ( Document is liscensed for a diffrent user account). It is a library e-book, and has always worked without any problems up until now. I tried to authorize it as to be able to send it to another computer as well, and that's where my problems began. I reinstalled the program, and deauthorized it from my computer, and it still doesn't work. When I tried deleting it and re-downloading it, I got the following message: Error getting license

License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.

I have tried repeatedly to get this program to work, but it won't anymore. On the library's website it says the following "Adobe eBook users: Adobe eBooks can only be downloaded three times. (...)" Could this be the problem? On this computer, I've only downloaded it once, and when I tried deleting it and redownloading it I got the message above and could not download the eBook. I've also downloaded it once on another computer, and that's it. Any advice would be very much appreciated. Thnk you in advance.

V
Vitovt
Participant
July 28, 2011

ADOBE DIGITAL EDITIONS is THE WORST SOFTWARE I USED EVER.. NO SOFTWARE WASTED MORE OF MY TIME THAN THIS PIECE OF S....T

very dissapointed

    A
    Anonymous
    July 28, 2011

    I agree with you but did you try what I did? Uninstall all adobe products. Edit your register and get rid of anything to do with adobe. Then clean your hard drive of all things not needed. re-boot and reinstall digital reader. Then the program worked and I was able to download and authorize the books. Maybe I was lucky. Hopefully, you will be too.

    F
    Frustrated in AZ
    Participating Frequently
    July 28, 2011

    Yup. Whether we like it or not, there are times when we end up at the mercy

    of some programmer who is listening to Lady GaGa instead of writing a

    program that figures out what to do properly.

    Adobe products are registered to a User ID and password. If you've been

    able to download an ebook under one user ID, but try to do it again - or

    redo it - with another user ID, ADE tells you that you can't do that. There

    are several solutions: deleting the backup file in the Digital.Editions

    folder on your hard drive being one that's worked for others.... If you

    clean your hard drive of all Adobe products, be sure to empty the trash

    (Windows environment) so you get all the old code off the computer.

    ==============

    A
    Anonymous
    June 28, 2011

    I had the same problem. I tried to use Adobe Digital Editions

    since Dec. of 2010. This week I finally got it to workl I delet

    ed Adobe Didital Editions and then used regedit to remove all references to that site. I made sure that my e-mail address and my password was the same on Adobe.com and Adobe Digital Editions. I can now download books form my town library. I have a Nook Color and that was never a problem.

    A
    Anonymous
    April 10, 2011

    So I purchased 3 EPUB books (ALL FROM THE SAME AUTHOR)  from Barnes and Noble at the same time. I was able to

    add only 1 ONE of these books to ADE, the other 2 gave me this same message.....now that makes no sense at all. I followed the advice from those on this forum; deactivate, uninstall, move files ect ect......nothing has worked. Also I have only had just one account with ADE and  I noticed that I am not able to open a case file for free software but would sure like to know how to correct this.... Is Adobe just wanting us to spend $39 to get the answer? Seems so.....anyone call and get help?

    Thanks

    R
    revvinon
    Participant
    April 10, 2011

    That was the issue I was having.  I purchased books from B&N and I was told by B&N that you NEED to use the "NOOK" products to open their books - either the NOOK 'ereader' or the NOOK app for PC.  Back around Christmas when I received my Kobo Lookbook ereader I had purchased an inexpensive ebook from B&N and had no problems at that time using ADE then putting it onto my ereader.  It seems now that B&N - from my conversation with them - has ebooks ONLY supported by the NOOK applications.  I did notice that the books I recently purchased were DRM (Digital Rights Management to prevent others from using books on more than 1 app which in their sense is "stealing" books) which means that it was registered to only work with the B&N applications.  I am not sure if this is the ONLY reason why we seem to be receiving this message as I have not tried other books.  I even used Calibre for my ebook management and that program told me that the books from B&N were DRM and it was unable to open it.

    I think if it ends up being an issue with DRM that the books are NOT being able to open on the different ereaders EVEN if they were purchased, the places where we are purchasing the ebooks from NEED to be clearer on whether or not it is going to work on ALL ereaders or just specific ones.

    C
    cheermom126
    Participant
    May 13, 2011

    I am having a similar experience after switching from the Borders Kobo to the Nook Color.  Barnes and Noble support tried to help but to no avail.  It is in B&N best interest to fix this error as my future plans are to keep purchasing my books from Borders as I can get them in the Adobe Digital Library and easily transfer to my Nook this way.  I am disappointed that B&N advertises it works with Adobe Digital when it does not and this would have affected my purchase.

    There is always a work around solution and for me it means not being able to buy my books from Barnes and Noble!

    A
    Anonymous
    April 10, 2011

    I had gotten this message when i purchased a book from barns and nobel.  all i did was move the books i purchased from the "my Documents" folder to the "My BN Library" folder.  When i started it back up, everything worked.

    J
    JacquiB1964
    Participant
    April 9, 2011

    I'm having the same problem as everyone else here.....but it's made worse by the fact that I had

    to delete my original (corrupoted) user account on my pc and start a new one.  I can't even find my

    way around the support links to find something that would cover my issue.

    Help!

    J
    janesumm1
    Participant
    January 28, 2011

    I have the same problem..paid f

    or books and now locked out on another computer

    user acoount.. Haven't a clue used my account to buy the books and same account on adobe but the computer registered to another account..getting like i tunes

    E
    ekblock
    Participant
    November 23, 2010

    I am having this same problem with books I have download, for free, from Barnes & Noble.  I submitted a help

    ticket with Adobe and they sent me the following directions.  I hope this helps some of you having this same problem.

    I would like to inform you that this error comes when the books you are
    trying to open were originally purchased with some different ID and nowyou are trying to use some different ID
    or in case if the download link for the books is no longer valid.

    Hence, I request you to please follow the steps as given below in order
    to fix the error.
    Solution 1)

    1) Open Adobe Digital Editions.
    2) Move your e-books to some different Location.
    3) Press the keys Ctrl + Shift + D on your keyboard.
    4) Now a Deauthorize screen will come up asking you to deauthorize your
    Computer.5) Follow the screen instructions and unauthorize the computer.
    3) Uninstall Adobe Digital Editions from your computer.
    Click start>>Control Panel>>Add or remove Program
    Select Adobe Digital Editions from the list and Delete.
    5) Also delete following files.
    Click Start>>Run
    Type "regedit" in the box and hit enter.
    Locate the following key "HKEY_CURRENT_USER>Software>Adobe>Digital
    Editions" delete the full folder (Right click on it and click delete).
    Also locate HKEY_CURRENT_USER>Software>Adobe>Adept
    Delete the full folder.
    6) Now download and install Adobe Digital Editions from the link given
    below. http://www.adobe.com/products/digitaleditions/
    7) When asked to authorize computer then please enter same Adobe ID and
    password which you were using earlier.
    Solution 2) If the above solution does not works then I request you to
    please Contact the vendor of books and ask them to reset the links ofthe books.

    A
    Anonymous
    September 1, 2010

    I have the same problem, I purchased a Bebook Neo, 1 week ago and installed ADE authorized computer, did everything right. Downloaded lots of free books, had no problems transfering them onto ADE. Then I bought 2 books from Ebook.com, downloaded and transfered to ADE still no problem. Then I bought books from Barnes&Noble, downloaded just fine, but when I tried to transfer to ADE, I got this message:Document is licensed for different user".Have followed suggestions of uninstall and reinstall, did not work. deauthorized, did not work. Have talked to tech support, not sure if their english is up to the task.Have opened web case, but still no solutions. Does anybody know what to do, please help.

    D
    dutchmill41
    Participant
    September 2, 2010

    In last gasp attempt, with Nook and downloads from BN plus local library., I

    deleted every remnant of any of these books from computer files. Then

    reinstalled. So far no problems but I am shy about each download.

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