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_NK_Dean_
Participant
December 29, 2008
Question

Error getting license

  • December 29, 2008
  • 17 replies
  • 55645 views
Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.
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17 replies

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A
Anonymous
May 11, 2009

Hi

I just got this problem and I am using a mac and a PC basically I registered with my email address on one and made a typo on the other however simply reactivating was not working for me so I could not read my new book.  Trawling through the net I feel sorry for everyone who has this issue with no fix.

I managed to fix the problem buy going to regedit

Hkey_current_user\software\adobe\adept etc you will see the registration details under there.  I in fact exported the whole adobe key ands save dit just in case I needed to restore it but I dont have another other adobe apps installed.  Once I deleted the key and reinstalled ADE I got prompted to re-activate it again properly and entering the correct email address it helped.

I would say just be careful for those of you may have other adobe products, if you cannot find the right key to delet reply to me and I will try and help idf we think its the same issue

Thanks

A
Anonymous
April 10, 2009

try this link

/10/133/en/Help-Tech-Format410.htm#questionhttp://www.harpercollinsebooks.com/E7D36F92-6CF5-49E3-BF08-D272C757716F-606

quoting:

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_Frank_Yang_
Participant
March 24, 2009
I have the same problem:

取得授權時出錯
授權伺服器通訊問題: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Please send information on solving this problem to frank.shuli@gmail.com
A
Anonymous
February 11, 2009
The support link is at the top of the forum, but I'll repeat it anyway:
http://www.adobe.com/support/digitaleditions

click on the "Contact Support" link
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_Neov_
Participant
February 11, 2009
Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.

Please send information on solving this problem to nh_vng@yahoo.com
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_adam_laniyan_
Participant
February 10, 2009
I find it very maddening that this is even happening. Adobe you suck!! you need to fix as soon as possible how is it possible that you release an update and now i can't read any of my books!! I spent so much money and can't read any of my books.

On top of that I failed my test because I couldn't read my book!!! that had several sections I needed to read!!
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    _Dan_K__Thomson_
    Participant
    January 2, 2009
    I have the same error while downloading eBook on same machine. Here are couple of mistakes I had done. Any help in this regard will be great.

    First -
    I did the mistake of not using Authorized account id when I installed ADE.

    Second mistake - At a later point of time I authorized ADE with and account id. Inspite of warning by ADE that the previous protected data will not be accessible.

    I'm using the same machine and same Windows logon and not able to access my previous protected items of anonymous account.

    Is there any solution to move the previous protected items of anonymous account to the named authorized account on the same machine?
    P
    petrakoff
    Participant
    February 4, 2011

    I made the same mistake of downloading to a computer that wasn't signed in.  There was no warning though, I thought it was authorized.

    I purchased an eBook from Cokesbury.com and downloaded it to my desktop (which wasn't authorized to my email). It will not work on my laptop which is authorized.  Emailed Cokesbury and they told me to just go ahead and authorize the desktop - I didn't do it because there were warnings that I might loose access to the licenses.

    So now, it doesn't work on the desktop either... it now tells me:

    Document is licensed for a different user account

    And the laptop continues saying:

    Error getting license
    License server communication problem:
    E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

    Cokesbury sent me to Adobe support.  I didn't even read the book and I bought it for class.  Can someone please help?

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