Skip to main content
I
Iseult72
Participant
February 6, 2017
Answered

Error Getting License

  • February 6, 2017
  • 2 replies
  • 5161 views

Hi:

I've downloaded an ebook (as a URL Link file) from my local library. When I try to open it, I receive the following message:

"Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

I've tried this on URL files from two different libraries. I've also checked the version of Digital Editions is authorised and I've downloaded the most recent version. I'm still getting this error.

Can anyone please help me resolve this issue?

Thanks

Catherine

This topic has been closed for replies.
Correct answer Iseult72

Found the answer (pasted below) here: I am attempting to download ebooks from my local library - I click on download epub - it says open with digital editions…

Answer:

For this problem, you need to deauthorize and authorize ADE again.

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Error will be fixed !!

2 replies

hiheelmom8
hiheelmom8
Participant
February 27, 2019

Thanks so much!!!

J
John31397186467w
Participating Frequently
August 9, 2023

Facing challenges with your property management? Consider the effectiveness of the Philadelphia Property Management Solution providing hasle free services to solve your problms.

J
John31397186467w
Participating Frequently
September 1, 2023

Identity Limited's photo ID card printing services are top-notch! Their attention to detail and quality assurance is commendable. I highly recommend them for all your ID card printing needs. https://www.identity.ie/photo-id-card-printing-service/


Perfect Peonies not only crafts beautiful gifts but also embodies the essence of meaningful and convenient gifting. As a women-owned business, their touch of care and innovation resonates profoundly, making them a go-to choice for spreading joy and appreciation. https://perfectpeonies.com/

    I
    Iseult72AuthorCorrect answer
    Participant
    February 6, 2017

    Found the answer (pasted below) here: I am attempting to download ebooks from my local library - I click on download epub - it says open with digital editions…

    Answer:

    For this problem, you need to deauthorize and authorize ADE again.

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Error will be fixed !!

      T
      Tryggve31291008rvi9
      Participant
      July 25, 2023

      Problem solved. Thank you! I can´t understand why Adobe cannot fix it in Adobe Digital Editions.

      For me as a stupid user it makes a "Catch-22" situation...

      Thank you once again//Tryggve

      J
      John31397186467w
      Participating Frequently
      July 31, 2023

      Dear, I need your help! Facing issues with digital services. Your expertise can solve problems effectively. Please share your opinions and solutions. My services are on https://www.ericlcox.com/

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices