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_NK_Dean_
Participant
December 29, 2008
Question

Error getting license

  • December 29, 2008
  • 17 replies
  • 55645 views
Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.
This topic has been closed for replies.

17 replies

M
Marie Ghys
Participant
October 5, 2011

Same problem here...

I managed to download them on my Sony Reader, don't ask my how... But I see that now I can't open them in ADE (same message : E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER) and I can't open them on my iPad app (same message)... And I did autorize the computer and the iPad...

Is there already a solution for this problem?

Please!!!

Marie

M
Memigh001
Participant
September 16, 2011

Here is a reference that may or may not help. It is concerning ADE.

http://www.facebook.com/note.php?note_id=10150119458527107

A
Anonymous
July 30, 2011

I cannot believe how frusterating this is.  All I want to do unauthorize the ADE on my computer.  I tried uninstalling and deleting the hidden files, however, it still shows my old email as the authorized computer.  Can someone help with this?

It is so frusterating to not be able to read the books I purchased.

F
Frustrated in AZ
Participating Frequently
July 31, 2011

You may be running into a digital rights issue. There's a technical article

that may help HERE

<http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-in-adobe-digital-editions/>.

I hope it helps you.

===================

A
Anonymous
July 25, 2011

Adobe online support directed me to this link  http://forums.adobe.com/thread/314992   LOOK familiar ?????

Then they said open a support ticket

Karal : 1. Sign into the Customer Support Portal at www.adobe.com/go/supportportal 

Karal :   2. Type in your Adobe ID and Password and then click Sign in

Karal :   3. Under Get Support, click Technical Support tab and choose the product.

Karal :   4. Click "Continue" button and proceed to online form.

Karal :   5. Fill in the required fields (asterisk), and click Review Case and Submit.

Karal : Our tech support specialist will follow up with you through the same case. Please make a note of the Web Case number.

Come ON... for a company that has $1.32 BILLION in operating cash flow.. you would think they can create a product that actually works.. or hire people who can actually support ?

A
Anonymous
July 25, 2011

BTW..  see this article... looks like those books that were in my list to download did not work anymore. I was able to add a new book to my list and download it.

S
ScottieB4333
Participant
July 8, 2011

I am also having the same problem. I do not want to mess with my registry, I cannot restore my system to a earlier time, and while I do appreciate these suggestions from the fellow members, ADOBE has yet to offer any (real) solutions. A link to the "Help" section and copy/pastes of the FAQs do not provide much value beyond stating the obvious.

Adobe, you have left me frustrated and dissatisifed with your brand due to inferior support and troubleshooting infromation.

    T
    twinszzz
    Participant
    February 11, 2011

    In case I wasn't clear, I have to deauthorize my ade by pushing ctl+

    shift+D, then re-start ADE, then log in the email address and password.  This is what I meant by logging in under another person's email address and password in ADE.

      C
      Cecilia_Lu
      Participant
      April 6, 2017

      Thank you so much! Your solution is the life-saver.

      T
      twinszzz
      Participant
      February 11, 2011

      Hi Everyone,

      I have found the message comes from using two different accounts.  For example, if you downloaded the book on someone else's computer into ADE, then it is their email address and password you need to use to open the book in.

      I had changed my email address, there for my adobe digital editions ID.  I now have to switch back and forth in order to read the books.  You can also check with the website you bought the books from, tell them your issue about Digital Editions and some people have had success in the website resending the book so you can authorize the new version under your own ID.

      Hope this helps.  I will try KOBO and see if they can resend the book.

      Oh, I also went through the phone calls with adobe and the web as well.  No help what so ever and they wanted 39.00 to help me with a free product.  Didn't do it.  I'll just either switch back and forth with my ID's or ask Kobo to resend the books.

      A
      ameryan_f
      Participant
      March 4, 2011

      Here's what FINALLY worked for me. I have  NOOK, but it is possibly the same problem and procedure. I was able to read on my ADE on my computer, but not on my Nook (files I had bought from KOBO). I was getting USER NOT ACTIVATED error or ERROR GETTING LICENSE message.

      On my NOOK, (Plug into your computer and find it as a drive. You can see the folders on it) I deleted the ADOBE DIGITAL EDITIONS folder that I could see. On my MAC, there is also another INVISIBLE FOLDER called .adobe-digital-editions. I think (but I'm not sure) that this file is visible on windows and you can just delete it. For MAC, OSX.4 or higher use this:

      I found a dashboard widget called hiddenfiles, at this link:

      http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html

      Download  this and install. It will seem like nothing happens, but then when you  open your nook drive (the nook drive that shows up on your desktop when  you connect by usb cable) you can see that folder called  .adobe-digital-editions

      I deleted the whole folder. It has  information about the rights of the books, etc., and if there are old  files in there or some that conflict (maybe you had the ADE before you  registered your nook, bought with a different account somewhere, who  knows what!!)

      This causes your Nook to be deactiviated, so  the next time you connect and open ADE it will ask you to re-authorize  your nook. Do so. Then drag your books from ADE. They should (worked for  me - YAYYYY I am so happy!!) now show up in your documents on your nook  and most importantly of all - OPENNNN!!!!!

      T
      tchikosh
      Participant
      March 6, 2011

      Finally!!!!!!!!!!!

      Thank you, I don't have a mac, but i followed the instructions to delete all adobe digital editions on my nook folder when connected with usb. reopened app and was finally prompted to activate my device and was able to open my books!! Thanks user to user forums. As useful as Adobe products and downloads are, their customer service is just horrible. No offense to "oversea" customer service, but shame on Adobe for lack of training. Anyways, I am happy now.

      A
      Anonymous
      October 14, 2010

      Adobe needs to come clean with this rotten product. Angus robertson has reset my licenses several times, and still i have this problem.

      I am starting to feel guilty in getting on them, must be Adobe's problem

      Don't know where to turn. Anyone starting an official legal complaint we can all join in on?

        E
        elainewild
        Participant
        March 11, 2010

        Contacted Adobe support who gave me a list of instructions which included uninstalling Digital Editions, deleting registry files, deleting ebook files (after saving them elsewhere), emptying trash folder and rebooting (unfortunately this didn't work).

        However when I carried out a simple system restore (start > all programs > accessories > system tools > system restore) and went back to a restore point before I had authorised Digital Editions this worked and I was able to access all my ebooks again.

        N
        Nelo86
        Participant
        March 13, 2010

        Thank you for the tip. But the thing is that I changed computers and just have the copies of my e-books. That is why each time I try to open ADE, it tells me that it is registered to another account .

        Ney

        --- En date de : Jeu 11.3.10, elainewild <forums@adobe.com> a écrit :

        De: elainewild <forums@adobe.com>

        Objet: Error getting license

        À: "Ney LODY" <neylody@yahoo.fr>

        Date: Jeudi 11 mars 2010, 12h08

        Contacted Adobe support who gave me a list of instructions which included uninstalling Digital Editions, deleting registry files, deleting ebook files (after saving them elsewhere), emptying trash folder and rebooting (unfortunately this didn't work).

         

        However when I carried out a simple system restore (start > all programs > accessories > system tools > system restore) and went back to a restore point before I had authorised Digital Editions this worked and I was able to access all my ebooks again.

        A
        Anonymous
        May 23, 2009

        I have the same problem and I cannot resolve the issue.  I renamed the file in the register and it allowed me to

        authorise again - and that says all ok, but I still get the error and cannot copy purchased downloads.

        thanks

        I've sorted it 

        I trawled through the Registry 'regedit' and looked at all the DigitalEdition entries until I found which seemed incorrect
        - yours may be different, but this had entries which did not correspond with my set up -

                    HK_USERS/(key_name)/SoftwareMicrosoft/Windows/CurrentVersion/Explorer/ComDIg32/PDF/MURList

        After this I then got another error which would not allow me to copy over the purchase book, and I proceeded as follows

        *  Exit Digital Editions, but ensure your reader is plugged in

        *  Make up a backup copy of manifest.xml - stored in
             e.g. c:\Documents & Settings\Your_User_Name\My Documents\My Digital Editions

        *   Seach for deviceID  and remove all the entries between  <de:deviceID>  to </de:deviceID>  leaving in these tags

        *  Save the file

        *  Open Digital Editionals and it should come up and ask you to Authorise

            - do so

        R
        Ravindra786
        Participant
        July 13, 2009

        When attempting to download an Adobe eBook a second time, I received the error 'Error getting license/License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER'. What should I do?

        In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer.

        To activate Adobe Digital Editions using an Adobe ID…

        1. Open Adobe Digital Editions.
        2. Select Library > Authorize Computer….
          The 'Authorize Computer' dialog box is displayed.
        3. In the appropriate fields, enter the email address and password for your Adobe ID.
        4. Click 'Activate'.
          Your computer is activated to your Adobe ID.
        5. Click 'Finish' to close the 'Setup Assistant' dialog box.
          Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks.
        Show more replies
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