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October 25, 2015
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Error "E_ACT_NOT-READY" on my newly purchased Mac, but I'cant deactivate my Adobe ID. Always: Try again an other time.

  • October 25, 2015
  • 2 replies
  • 545 views

On my newly purchased Mac I can't download E-Books. Always: Error "E_ACT_NOT_READY" . But when I try to deactivate my Adobe ID (under "Help", it isn't possible. It's always the answer: Try again later. ?????

    This topic has been closed for replies.
    Correct answer Del Z

    HI ursulag60868131,

    It sounds like you're experiencing an issue with Adobe Digital Editions. Have you followed all the troubleshooting steps under E_AUTH_NOT_READY in this document: Activation errors‌? Since you are unable to deactivate via the Help menu, you may try bypassing the activation error by navigating to Users/Library/Application Support/Adobe/Digital Editions and dragging the activation.dat file to the trash (Step 5 in the linked document). Restart ADE and attempt to reauthorize.


    In case you need additional assistance, I am moving this discussion to the Adobe Digital Editions‌ forum.


    Best,

    Del

    2 replies

    Del Z
    Del ZCorrect answer
    Participating Frequently
    October 27, 2015

    HI ursulag60868131,

    It sounds like you're experiencing an issue with Adobe Digital Editions. Have you followed all the troubleshooting steps under E_AUTH_NOT_READY in this document: Activation errors‌? Since you are unable to deactivate via the Help menu, you may try bypassing the activation error by navigating to Users/Library/Application Support/Adobe/Digital Editions and dragging the activation.dat file to the trash (Step 5 in the linked document). Restart ADE and attempt to reauthorize.


    In case you need additional assistance, I am moving this discussion to the Adobe Digital Editions‌ forum.


    Best,

    Del

    Participant
    October 27, 2015

    Hi Del,

    Thanks! I will follow your advice and try it. I hope….

    Best,

    Ursula

    Sheena Kaul
    Legend
    October 25, 2015

    Hi,

    Please specify the application you are using.

    Regards,

    Sheena