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A
Anonymous
September 27, 2010
Question

Error too many activations

  • September 27, 2010
  • 7 replies
  • 10419 views

I noticed that this comes up often in the discussions.  I have exceeded my allowed activations for digital editions and I can't activate my ereader.  Does anyone know how I can re-set my authorizations?  I have opened up a web case, but have not received any help (they closed my case). I was told by customer service to try the forum.  Can anyone help?

Thanks!

    This topic has been closed for replies.

    7 replies

    timt16693414
    timt16693414
    Participant
    July 28, 2017

    Hello, I have the same issue after resetting my tablet with a new operating system and then trying to use an e-reader. Error message is:

    E_ACT_TOO_MANY_ACTIVATIONS

    Please help and reset my authorisations!

    H
    Henrique Carmine
    Participant
    July 25, 2017

    Hello, my id  is [email address removed by host] and I need reset my autorizations computers please.

    Thanks

    M
    marlonjc
    Participant
    July 24, 2017

    I have this issue also and have chatted with two technical supports. They have not solve the issue after chatting with them for forty minutes. They passed the issue to their superior and will have to wait for 24-48 hours. This thing is very frustrating. It would be a lot easier if we have an access to reset this.

    Since this is a free service it seems to not be a priority.

    nitink4456138
    nitink4456138
    Participant
    December 16, 2016

    I have the same error. "Too many activations". I will like to deactivate some of the devices, but I have lost track of them, and some of them are recycled. How can fix this issue now?

      is there a way to see the list of devices activated on my account, and selectively drop some of the devices?

    Thanks,

    Nitin

    AlaskanWarrior
    AlaskanWarrior
    Participant
    November 29, 2016

    I have had the same problem and never received a reply from adobe. I upgraded my iMac. 

    96
    H
    hfreeman2
    Participant
    June 23, 2015

    I also have too many activations.  The chat site is useless!  I am told to come to this forum.  This is case #0215888854.

      M
      mickj80771446
      Participant
      June 23, 2015

      This is an old but interesting thread,  did any of the librarians (klynch30 - sctndirector) with 20 plus devices to loan to students ever get the problems resolved ?

      This is a wonderful way forward with students having the loan of a device with a book or two as opposed to having the loan of a book or two, both for a limited period of time.

      A
      Anonymous
      September 27, 2010

      While webchat is getting better,  the best thing to do is to open up a web support case by going to http://www.adobe.com/support/digitaleditions and clicking on 'Submit a web case'.

      Do not call.  Support for free products is not offered via phone.  At best they will tell you what I said above, and at worst they will try to be helpful but not be able to resolve the problem.

      If you have already done this (and this was the case you were talking about that was closed), post the case # and I'll make sure it gets looked at.

      --

      Jim Lester

      Engineering Lead - Digital Publishing

      Adobe Systems

      A
      Anonymous
      September 29, 2010

      I also have too many activations!  I am a teacher and have 20 e-readers where I would like to download different books that I have purchased into the 20 different readers to use with my students.  I have spent hours trying to get someone on the phone to help me. Finally, I was directed to establish a case #0181813794.  The response from Arvid has been that you only get 6 activations and to try the forums.  Now I am here, Jim.  I would like my activations increased so that I can use these 20 e-readers in a classroom setting or at least a process where I can de-activate the 6 readers and add new devices to download more e-books until I have the 20 e-readers ready to use with my class.  Has anyone considered that e-readers are the future of classroom reading and that we have more than 6 students who need to use those readers?  Please help!  And thank you!

      A
      Anonymous
      November 23, 2010

      Dear jim,

      I'm not a library 'm just a guy testing new hardware and I have 3 questions :

      1. Is there a way to expand the number of authorized devices on 1 Adobe (Digital) ID. While testing I'm filling up fast the 6 allowed devices.
      2. Is there a way to reset an account and deauthorize all device linked to the account, so the holder can start all over again with new devices while re-using the epub files he bought before withe the same account ?
      3. Does deauthorizing with crtl-shift-d or ctrl-shift-e in ADE work properly, and does that mean the de-activated devices is really subtracted (from the registered to the Adobe ID) devices that were activated earlier ?
      4. Does this deauthorizing happen realtime or with a delay?

      pls inform.

      Igor Verhoeven
      Project Manager E-reading
      selexyz bookstores - the Netherlands


      Ok So in this high tech era- why is this happening to so many of us. i have used the same compu

      ter and the same (only 1) ereader for 11 months. Now- it would seem- they are useless.

      I  cannot purchase books or even borrow from my local library. What gives?

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