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Participant
January 2, 2015
Question

Having DRM authorization issues opening a library epub on my Kobo

  • January 2, 2015
  • 3 replies
  • 1173 views

I've downloaded an epub from the library and am having trouble opening it on my kobo.

It says the doc can't be opened b/c it's protected by Adobe Digital Rights Mgmt and not authorized for my Adobe ID. I've double checked on Adobe Digital Editions on my computer and on the Kobo and everything should be authorized just fine. I downloaded a library book previously and didn't have any trouble before.

Is there something else I should try? Thanks!

This topic has been closed for replies.

3 replies

fionap73916653
Participant
January 18, 2015

I have the exact same problem. I have tried all the suggestions mentioned in this tread and nothing has fixed the issue. I'm getting really fed up.

polarbearjd
Participant
January 18, 2015

I sought help from mobileread.com and their solution worked for me. 

I downloaded ADE 1.7.2 and authorized it with my Adobe ID before downloading the acsm file.

Then I uploaded it onto my Kobo. I can open the book on it now.

polarbearjd
Participant
January 5, 2015

I have the same problem too. 


I used ADE 4.0.2.103411 to load 2 books from my public library onto my Kobo Touch.

Both my iMac and my Kobo are authorized with the same Adobe ID.

However, when I try to open either book I get the following message :-

Oops! This document couldn't be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign in with the authorized Adobe ID and try again.

I tried deauthorizing my Kobo and tried again. But I got the same message again.

Dominic Michael
Adobe Employee
Adobe Employee
January 6, 2015

After upgrading the ADE to 4.0.2, can you please reauthorizing KOBO and try opening the book?

polarbearjd
Participant
January 6, 2015

I did.  I still have the same problem.

Dominic Michael
Adobe Employee
Adobe Employee
January 2, 2015

Can you please let us know the version of ADE installed in your machine?

Participant
January 2, 2015

Version 4.0.2 — I reinstalled it yesterday trying to see if that would help, but it didn't.

I'm on a Mac Air, btw.