How do I fix Samsung Cell Phone and ADE E_ACT_NOT_READY Issue?

Question

I loaded ADE onto my Samsung Grand Prime cell phone and have downloaded some ebooks from the public library to read.

When I click on the book file I get the following message;

unable to download

error getting license.

License Server Communication Problem:

E_ACT_NOT_READY

I went to online help sites and they say to deauthorize then reauthorize the account, however, I keep getting the following message for 2 days;

"Unable to Erase Authorization. Please try after some time."

Please help!!!

Nanaky · Answer

Windows:

Close all applications.

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Select the Adept key.

Choose File > Export.

In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Close the Registry Editor.

Open Adobe Digital Editions and reauthorize.

Macintosh:

quit Adobe Digital Editions.

Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Open Adobe Digital Editions and reauthorize.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded