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T
teebzm
Participant
April 15, 2015
Answered

How do I fix the "Error getting License" message?

  • April 15, 2015
  • 1 reply
  • 480 views

I have just installed ADE on a new macbook and authorised with same details I was using on my PC (which works fine). When I try and download a book from Kobo on the Mac, it comes up with the message: "Error getting license. License Server Communication Problem: E_ACT_NOT_READY"

I am new to Macs so not sure if this is a Mac-related issue but I have no idea how to fix. Any ideas?

    This topic has been closed for replies.
    Correct answer shreya

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    Ok, try the following way to access activation.dat:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 15, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    T
    teebzmAuthor
    Participant
    April 15, 2015

    When i try and erase authorisation, it comes up with the message: "Unable to erase authorisation. Please try after some time"

    I had actually tried this earlier today as well after reading in another thread, and the message was the same. Any further suggestions?

    T
    teebzmAuthor
    Participant
    April 15, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    Ok, try the following way to access activation.dat:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.


    Success!!

    Thank you!

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