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R
russm35251403
Participant
March 24, 2016
Question

How do I solve: Error getting license?

  • March 24, 2016
  • 2 replies
  • 10217 views

Using a Windows computer either at home or at work I get the following error message when I try to download an EBSCO ebook to Adobe Digital Editions:

Unable to Download

Error getting license.  License Server Communications Problem:

E_STREAM_ERROR:

I have uninstalled and re-installed ADE, ver 4.51.  I have uninstalled ver 4.51 and installed 4.0, but get the error message "Error:  Check Activation!"  Nothing works.  However, only a week or so ago I was not having any problem at all downloading books to my pc.  I've not changed any software beyond versions or any pc settings.  I've pinged EBSCO about it and they point their finger at Adobe.

    This topic has been closed for replies.

    2 replies

    J
    Jason5FA1
    Participant
    December 11, 2020

    My license was on another copmuter which has since, crashed and been wiped. How can I activate the software on the new computer?

    C
    cselhost
    Participating Frequently
    March 25, 2016

    Hi Russ,

    You need to manually delete the activation file and then resign in. Please follow these steps:

    You must have administration authority.


    On Windows it can be found here:
    Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

    Search for the following folder:
    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    The 'Activation' folder can be entirely deleted.

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file within the 'Digital Editions' folder.

    Restart ADE and it should be deactivated at this point. You should be good to sign back in and try the download again.

      W
      wayneca
      Participant
      April 9, 2018

      after searching online for a couple of hours and trying everything, finally an answer that worked.

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