Question
How long does it take to respond to an e-mail?
Hi, just as the title says, I'd like to know how long it takes for tech support to respond to an e-mail.
I'm sure that my issue is not the only one that needs urgent attention, but I'd like to at least be aware of how long I am required to wait instead of having to stress out over not knowing why I cannot receive a prompt solution to my problem.
I will say that it is completely unfair for me to have to suffer for the deficiencies of a product that I paid for with the expectation that it would work. For a program that deals with digital textbooks, more attention should be paid to customers because the material is sensitive. In my case, I haven't been able to study the material from my required textbook for a few weeks because of these problems.
Please respond.
I'm sure that my issue is not the only one that needs urgent attention, but I'd like to at least be aware of how long I am required to wait instead of having to stress out over not knowing why I cannot receive a prompt solution to my problem.
I will say that it is completely unfair for me to have to suffer for the deficiencies of a product that I paid for with the expectation that it would work. For a program that deals with digital textbooks, more attention should be paid to customers because the material is sensitive. In my case, I haven't been able to study the material from my required textbook for a few weeks because of these problems.
Please respond.
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