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Participant
March 10, 2016
Answered

How to deal with "error: check activation"

  • March 10, 2016
  • 3 replies
  • 3301 views

I have the Digital Editions 4.5 on my Windows 7. Downloading books on my Kobo reader has been a battle from day 1. I now am getting "error: check activation" . As suggested I am trying to de-authorize my reader in order to re-authorize it but ADE refuses my password. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    3 replies

    Participant
    May 6, 2016

    I get stuck at at seclect adept key step, i can find adept but there is no export file, can you please help?  This is so frustrating

    May 6, 2016

    I am having the same problem with 2.0 I don't know if I should just uninstall it or what? it worked 2 weeks ago and now I cant get books. what happened?

    leng2170
    Participant
    September 15, 2016

    leng2170 schrieb:

    I have this issue also. Any solution at the end?

    Most the solution are work which mark as right solution has you try this?


    I saw another solution which was to download 4.0 version. However, I couldn't find the 4.0 version. I am stuck now

    elncyrAuthor
    Participant
    March 10, 2016

    Thank you so much, Nanaky. I will copy your instructions in case this happens again. In desperation, I uninstalled ADE 4.5 and installed the 3.0 version instead. So far, so good: looks like this solved my issues. Thanks again for taking the time to post your precise instructions.

    Nanaky
    Participating Frequently
    March 11, 2016

    You are welcome.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    March 10, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    eagle34
    Participant
    March 11, 2016

    Deep thanks Nanaky !!! I have been looking to solve that tiny message for almost two months (once from time to time of course) ; now with your help it has been done in a glance !

    Nanaky
    Participating Frequently
    March 14, 2016

    That is fine.