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K
kartikshah_mumbai
Participant
January 10, 2016
Question

How To Erase ADE Authorization For An Old Adobe ID?

  • January 10, 2016
  • 1 reply
  • 689 views

Hi,

I have two IDENTICAL Adobe IDs:

1. OLD -   shah-kartik@in.com whose password I do not remember

2. NEW -  shah-kartik@in.com whose password I know


JUST FYI: The email ID shah-kartik@in.com itself does not work anymore for me. It's service was shut down in March 2015 by the host internet company.


I have ADE 4.5. It is authorized to my OLD Adobe ID shah-kartik@in.com (urn:uuid:4623a3e3-491e-47ef-a9e5-7c6e4e9fdeab) I now want to deauthorize it completely from this controversial email ID (which has also become dysfunctional due to email service shutdown by the parent company) I want to then map it to another email ID which is very much in use. I am trying to follow the steps for erasing deauthorization but I keep getting an error: "Your user credentials do not match. Please try again." This could be because I have two Adobe IDs with the same email ID but different passwords, one of which I neither remember nor can recover because the email address is no longer in use. How can I deauthorise my computer from the first/old Adobe email ID?


Without erasing my activation from an email ID that has stopped working altogether, I am stuck!

What is a solution to this? There should be someway out of this!

Best Regards

KS

This topic has been closed for replies.

1 reply

Nanaky
Nanaky
Participating Frequently
January 11, 2016

    Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

    Macintosh:
  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize
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