How to resolve ADE DRM error on a kobo?

Forum|Forum|9 years ago
June 16, 2016
6 replies
5475 views

I have a new "KOBO Glo HD" and I have properly auth my computer and device and can copy without error books from my library to the device, however it stops there, and I get the following error on the device. I have removed the software (not done the registry thing) I have deauth and reauth my computer and device, getting close to the limit I am sure, and have yet to READ 1 book on my kobo. Protected by DRM? no this is not protection...

BTW only support for ADE is chat and forums, and the person at the end of chat referred me to the forums, I think they should disable the CHAT support if your response will only be to refer to forums.

Anyone encountered this and solved it? Is really annoying...

This topic has been closed for replies.

Correct answer Sun_shine_8888

After about a week of fighting with this issue, I have figured out the solution myself,

Contacting KOBO ... no help

Chat with Adobe... referred to here...

Solution, use ADE 3.0 and do not use ADE 4.x

franceb3796491

Participant

Hello !

Here is the solution when your Kobo (with library) does not seam to open on the kobo. Plus, with windows 11, the ADE do not show your book but say they are in the library.

I search and finaly my problem is ok now.

The solution is simple. You have to change the orignal directory. Here a exemple because i.m not so good with english and what i want to say.

1) In your computer your have the directory: My document / digital edition / .... and you see all your document (book)

2) you have to reWrite this directory buy creating another one.

My document / BAD digital edition

CLOSE ADE BEFORE DOING THAT.

After, open ADE and i will create anothor directory and BINGO ! all there.

J

jeffrey25326250utyr

Participating Frequently

Thanks for your reply! I've taken a different track... Got a new cell recently, and I decided to try the Libby app on it. This works neatly, no muss no fuss, and I'm done with my Kobo.
- Jeff

J

jeffrey25326250utyr

Participating Frequently

Me and the Clara HD are fighting this same battle; Adobe laid to waste a smooth, simple process. The hours spent on this! Still not working right!

B

Berserker79

Participant

Hey Jeffrey, did you try the OP's suggested solution of using ADE version 3.0 in order to solve the authorization issue on your Clara HD? It appears that version 4.x is "broken", but like the OP and other users who posted here I managed to finally solve the problem using version 3.0. Once you have version 3.0 installed on your computer, the process to authorize books is the same of version 4.x, except that with 3.0 your eareader should be finally able to properly access books.

Unfortunately, to complicate things, it looks like that over the past year the link to download version 3.0 has been removed from the Adobe download page. However, in the above exchange of posts with artrosch, we mention a reddit thread (which should be easy to locate with a quick google search) that links to a working DL for ADE 3.0. Hopefully, this will help solve the problem!

A

Andrea25403641wsuu

Participating Frequently

Is there a similar link for Mac? This issue is driving me nuts, I just want to read 😞

F

FraKobo@FR

Participant

Tested on W10 computer with two ACSM files for books I borrowed on a public library in France.

After a lot of testing I removed ADE 4.5.11 and installed ADE 3.0 and that still works in 2021!

Yet to test on a MacBook

Thanks Sun_shine for the solution

A

artrosch

Participant

I have been totally unable to find a version 3.0 for ADE. Search and search but everywhere I go it simply defers to v4.5.11. Frustrating!

B

Berserker79

Participant

Looks like the Adobe download page link for ADE 3.0 now simply takes to the ADE support page where no links to download version 3.0 seem to be available. Looking for alternatives, I found a user on reddit who mentioned having the same issue and reported finding a (apparently safe) mirror download for ADE 3.0 from a third party website. Can't remember what the guidelines here say about posting links to third party websites, but you should be able to easily find that link in the discussion on reddit (the discussion is titled "Can't download ADE 3.0" and it was one of the first hits when I googled for "ADE 3.0 download"). Hope this is helpful.