I attempted to open my older copy of my DE .pdf and and i get: "the vendor account you entered is not associated with the item you are trying to open. try again:... but the :eBookVendor - option is greyed out.... help?

[shanel21831101]

I attempted to open my older copy of my DE .pdf and and i get: "the vendor account you entered is not associated with the item you are trying to open.  try again:... but the :eBookVendor - option is greyed out.... help?

[adriansod]

Try this (it worked for me):

1) In ADEditions, go to Help --> Erase Authorization

2) In ADEditions, go to Help --> Authorize [using Adobe ID]

3) Select Book(s) --> right click --> Remove from Library

4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)