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Participant
April 2, 2015
Question

I attempted to open my older copy of my DE .pdf and and i get: "the vendor account you entered is not associated with the item you are trying to open. try again:... but the :eBookVendor - option is greyed out.... help?

  • April 2, 2015
  • 1 reply
  • 139 views

I attempted to open my older copy of my DE .pdf and and i get: "the vendor account you entered is not associated with the item you are trying to open.  try again:... but the :eBookVendor - option is greyed out.... help?

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    1 reply

    Participating Frequently
    November 3, 2017

    Try this (it worked for me):

    1) In ADEditions, go to Help --> Erase Authorization

    2) In ADEditions, go to Help --> Authorize [using Adobe ID]

    3) Select Book(s) --> right click --> Remove from Library

    4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)