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A
Anonymous
April 22, 2015
Question

I can't download e-books

  • April 22, 2015
  • 3 replies
  • 560 views

When I try to download an e-book from my local library I get the following message:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I tried the suggestion of de-authorizing the computer authorization but I when I go to enter the Vendor ID and password, it says my password is incorrect even after I reset it.  Any suggestions?  Thanks

    This topic has been closed for replies.

    3 replies

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 23, 2015

    Hello,

    Please make sure caps-lock is on or off depending on your passwrd.

    If you are getting the error as "Incorrect password" then there is some mistake in entering the password.

    Thanks

    A
    Anonymous
    April 23, 2015

    I did. I can sign-in on the adobe ereader site using my username and passsword, but it does not work when I try to de-authorize it.

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 24, 2015

    ok, i will give you the steps to de-authorize, but for authorization you will require the password which has to be correct.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    S
    Sara_Forsberg
    Inspiring
    April 22, 2015

    [discussion moved to Adobe Digital Editions forum]

    pwillener
    pwillener
    Legend
    April 22, 2015

    Is that related to Adobe Digital Editions?

    A
    Anonymous
    April 22, 2015

    Yes it is. Have you had this issue?

    pwillener
    pwillener
    Legend
    April 23, 2015

    No, but your discussion was in the Acrobat Reader forum.

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