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gmacosko
gmacosko
Participant
July 17, 2019
Answered

I cannot authorize my Adobe Digital Editions on my Apple Mojave

  • July 17, 2019
  • 2 replies
  • 1506 views

I have ADE 4.5.  I have tried a variety of .acsm files downloaded from the Brooklyn library.  when I double click the ,acsm, ADE asks for authorization, I enter my password, which is good, and I get the error code: E_AUTH_BAD_DEVICE_KEY.  I spooke with an Adobe technician who told me to post this message on the community board.  I would appreciate a response.

    This topic has been closed for replies.
    Correct answer Nanaky

        quit Adobe Digital Editions.

        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    2 replies

    gmacosko
    gmacoskoAuthor
    Participant
    July 22, 2019

    Nanaky

    I have authorized ADE on my apple and would like to authorize my PC with Windows 7.0.  However, when trying to authorize, I get activation server error and a long line 0f code, beginning with E_ADEPT_REQUEST_EXPIRED.  It is ADE 4.5.  Erase authorization is greyed out.

    Thank you for any help

    gmacosko
    gmacoskoAuthor
    Participant
    July 23, 2019

    I followed the instructions on the Adobe support area and found the problem was that my date time was not set correctly.  Problem solved

    gmacosko
    gmacoskoAuthor
    Participant
    July 17, 2019

    How do i add my Adobe password to Apple's keychain access on my iMac, so I can authorize my computer for Digital Editions?  It does not do this when I open ADE.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    July 18, 2019

        quit Adobe Digital Editions.

        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    gmacosko
    gmacoskoAuthor
    Participant
    July 18, 2019

    Thank you.  ADE now creates an .epub book in its library.  But when I try to open the book on my iMac or iPhone, I get a message saying this book can't be opened.  It is corrupt.

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