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Participating Frequently
July 14, 2010
Question

I have a Kobo authorization question, please!

  • July 14, 2010
  • 6 replies
  • 42591 views

My Kobo e-reader was functioning very well with Adobe and library books - then suddenly my content was locked! the message on my e-reader is that I need to authorize my e-reader with Adobe, but when I plug it in, Adobe does not offer me the option to set it up, it just appears in my library view.  I can't figure out how to re-authorize.  Can anyone help me?  I'm feeling a little desperate here!

Many thanks.

This topic has been closed for replies.

6 replies

jenniferW88
Participant
August 29, 2017

HI

I was having these super frustrating problems as well and then I discovered this webpage. It fixed all of my issues. OverDrive | How to set Adobe Digital Editions to ope...

Participant
January 4, 2012

I'm a Mac user with two Kobo Touch eReaders and resolved the authorization issue thanks to this thread (and a bit of playing around). The first eReader authorized properly - the second did not. Even though Kobo #1 was proplerly ejected before disconnection, ADE got confused when I connected and tried to sync Kobo #2. It never brought up a second authorization request but Kobo #2's settings said it was authorized for my account. And, while it copied the library eBooks to it initially, it wouldn't allow me to view them on the Kobo. After much fiddling, I removed the eBooks from Kobo #2 and it wouldn't let me copy them back. I tried re-installing ADE and it still wouldn't work. I know, totally confusing.

Anyway, since we have more than one computer in the house, we did the following for simplicity's sake:

1. Reinstalled ADE on my Mac, which will be used with Kobo #1

2. Installed ADE on my husband's Mac using my account (which is linked to our local library card)

3. Did a Factory reset on Kobo #2

4. Synched Kobo #2 on husband's computer (this only worked AFTER we did the factory reset of the Kobo)

To avoid confusion, we're going to keep it this way. I could probably have both of them synched to my Mac, but I'd rather not go through that kind of headache again. (PS; setting up and reading library eBooks on my iPad was dead easy by comparison. Just FYI!)

Good luck, everyone!

March 28, 2011

I have the same problem but found the solution per chat with an Adobe Rep online. To authorize the troubled kobo ereader with authorizing the Adobe ID, first have the kobo plug in PC, then  deauthorize the ADE on your PC using CTRL+SHFT+D, (yes you will loose your downloaded library ebooks but you can reload them back.) Next, double click ADE again, then the Setup Assistant" will appear..you DEAUTHORIZE" the computer..this way the ADE will detect the kobo ereader, then you activate the ADE with your Adobe ID, which will recognize your PC and the kobo ereader. Now reload your borrowed DRM library ebooks
to your PC and copy (drag and drop) to your kobo ereader. (You should be able to see the kobo ereader listed on the Adobe Digital Edition) Eject kobo ereader, and you should be able to read the DRM ebooks. Good luck!

Participating Frequently
December 6, 2010

My kobo's working fine now - thanks.  Is yours giving you a problem?

December 6, 2010

I have authorization problem with

my KOBO e-reader and Adobe   Please resopnd to gspann@centurytel,net

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Participant
July 15, 2010

I am having the same problem....The book

shows on my Kobo, but when I try to read it it say

"the contents you are trying to view are blocked " and to use my adobe reader ID to authorize my E-reader with the Kobo desktop application or adobe digital editions..I think I authorized it but the book is still locked...???

Participating Frequently
July 16, 2010

I finally got an answer but now I can't find the forum......but here is what it basically told me to do.

Plug in your device.  Using windows explorer, look at the files on your device.  Find the one that says .adobe-digital-editions (or something similar but it begins with a "." It is the only file that begins with a .).  Look for the xml file with the ID# (this is where I'm sorry, I can't remember exactly what the file is called, but it's very short, just maybe 6-8 lines of code and the ID #is one of them.  Be careful.  There are other xml files, so look before you leap.  DELETE THAT FILE.  The whole file.  Then eject your Kobo and wait a few minutes.  (So I waited an hour.)

Go back and plug your Kobo in again.  The Adobe program will see a new device and will re-authorize it automatically.  TA DA!!! Worked for me.  Hope it works for you.

Participating Frequently
July 27, 2010

Tried this & went to the .Adobe Digital Edition file and there is a file there called device which is an .xml file.  There are no others, not even with numbers.  Am I missing something?