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Question

I have a Kobo authorization question, please!

Forum|Forum|15 years ago
July 14, 2010
6 replies
42591 views

My Kobo e-reader was functioning very well with Adobe and library books - then suddenly my content was locked! the message on my e-reader is that I need to authorize my e-reader with Adobe, but when I plug it in, Adobe does not offer me the option to set it up, it just appears in my library view. I can't figure out how to re-authorize. Can anyone help me? I'm feeling a little desperate here!

Many thanks.

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jenniferW88

Participant

HI

I was having these super frustrating problems as well and then I discovered this webpage. It fixed all of my issues. OverDrive | How to set Adobe Digital Editions to ope...

M

Maven of Mayhem

Participant

I'm a Mac user with two Kobo Touch eReaders and resolved the authorization issue thanks to this thread (and a bit of playing around). The first eReader authorized properly - the second did not. Even though Kobo #1 was proplerly ejected before disconnection, ADE got confused when I connected and tried to sync Kobo #2. It never brought up a second authorization request but Kobo #2's settings said it was authorized for my account. And, while it copied the library eBooks to it initially, it wouldn't allow me to view them on the Kobo. After much fiddling, I removed the eBooks from Kobo #2 and it wouldn't let me copy them back. I tried re-installing ADE and it still wouldn't work. I know, totally confusing.

Anyway, since we have more than one computer in the house, we did the following for simplicity's sake:

1. Reinstalled ADE on my Mac, which will be used with Kobo #1

2. Installed ADE on my husband's Mac using my account (which is linked to our local library card)

3. Did a Factory reset on Kobo #2

4. Synched Kobo #2 on husband's computer (this only worked AFTER we did the factory reset of the Kobo)

To avoid confusion, we're going to keep it this way. I could probably have both of them synched to my Mac, but I'd rather not go through that kind of headache again. (PS; setting up and reading library eBooks on my iPad was dead easy by comparison. Just FYI!)

Good luck, everyone!

A

Anonymous

I have the same problem but found the solution per chat with an Adobe Rep online. To authorize the troubled kobo ereader with authorizing the Adobe ID, first have the kobo plug in PC, then deauthorize the ADE on your PC using CTRL+SHFT+D, (yes you will loose your downloaded library ebooks but you can reload them back.) Next, double click ADE again, then the Setup Assistant" will appear..you DEAUTHORIZE" the computer..this way the ADE will detect the kobo ereader, then you activate the ADE with your Adobe ID, which will recognize your PC and the kobo ereader. Now reload your borrowed DRM library ebooks
to your PC and copy (drag and drop) to your kobo ereader. (You should be able to see the kobo ereader listed on the Adobe Digital Edition) Eject kobo ereader, and you should be able to read the DRM ebooks. Good luck!

K

kitsullivanAuthor

Participating Frequently

My kobo's working fine now - thanks. Is yours giving you a problem?

A

Anonymous

I have authorization problem with

my KOBO e-reader and Adobe Please resopnd to gspann@centurytel,net

-

B

bulpelky

Participant

I am having the same problem....The book

shows on my Kobo, but when I try to read it it say

"the contents you are trying to view are blocked " and to use my adobe reader ID to authorize my E-reader with the Kobo desktop application or adobe digital editions..I think I authorized it but the book is still locked...???

R

rblaa2

Participant

I had the same problem with downloaded library books. In my case, things used to work with my old AdobeID, but I needed to use a new one. What I ended up doing was similar to the reinstall steps above, but with the additional removal of some Kobo folders:

- deauthorize my Kobo in Adobe Digital Editions (ADE) using Ctrl-Shift-E
- deauthorize my computer in ADE using Ctrl-Shift-D
- remove the My Documents\My Digital Editions folder from my computer
WARNING: backup your books if you need to. I didn't care myself since I could redownload.
- remove the G:\Digital Editions and G:\.adobe-digital-editions folders from my Kobo (G: is the drive my Kobo uses on my computer).
- unplug the Kobo
- reset the Kobo to factory settings via the Settings->Advanced choice in the Kobo menu.
- reinstall ADE, authorize the computer to my new Adobe ID
- plugin the Kobo, authorize it to my new Adobe ID

I then downloaded a new library book and success! I am reading it on the Kobo.

I found that the G:\.adobe-digital-editions\activation.xml was continuously present and referring to my old AdobeID. I needed to have it refer to my new one. This was probably the basic reason my new content was unreadable. Removing the file did not directly help. Removing the entire .adobe-digital-editions folder then doing a factory reset, and then reauthorizing finally made an activation.xml that referred to my new Adobe ID.

A

Anonymous

This was the fix that I needed. Thanks so much for the step by step process. After a frustrating few hours this was the quick fix that allowed me to start enjoying my new KOBO. Thanks again !

I read all the 'fixes', followed the one back in July 2010, reset the Kobo, reloaded the book from the library, and still can't get the book loaded in a readable format from the library - at no point did a question come up to be answered about activating the device so I must be missing something. I'm about to try a live body at Kobo unless someone else has another suggestion.

JK

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