Skip to main content
A
Anonymous
May 9, 2015
Question

I need to erase the computer authorization in ADE because I no longer have the email (AdobeID) used.

  • May 9, 2015
  • 2 replies
  • 276 views

Using a MacBook Pro, have newest version of ADE installed and need to deauthorize it. It has an old computer authorization in there as the Authorized User (AdobeID) that I no longer have access to - it's an old email address. I have no idea what the password is, can't do a reset since I don't have the email anymore.

I tried removing ADE and reinstalling, but it pulled the old authorization info from somewhere.

I do have a new Adobe ID and email I want to use instead. How do I get rid of the old one if I can't remember the password??

    This topic has been closed for replies.

    2 replies

    G
    gaild888
    Participant
    May 8, 2017

    Please help - this question has been answered for MAC users only; the solution does not work for WINDOWS Users.

    mjutila
    mjutila
    Participant
    June 30, 2016

    This issue is discussed in thread How do I deauthorize my computer from one id if I can't access the email account associated with it?

    By now, however, there is no solution.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices