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M
moeggesukkel
Participant
November 26, 2014
Question

'Instant help' from your 'awesome support people' is a joke!

  • November 26, 2014
  • 1 reply
  • 276 views

I've been trying for two and a half weeks to get a response now. My PC on which I had Digital Editions crashed and when I downloaded DE (from Kalahari.com where I had bought my e-books) onto my new PC and tried to open my e-books I got a message E LIC ALREADY FULFILLED BY ANOTHER USER. I was told by Kalahari to de-authorise DE on my old PC before downloading it onto the new one but I can't because the old PC is kaput. I can't do anything on it; it's not working! How do I get DE to work on my new PC then? All my other e-books are working just fine, just not those using DE.

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    1 reply

    circlestrafe
    circlestrafe
    Participant
    December 6, 2014

    Contact Customer Care

    Try this link, it should give you an option to contact Adobe via online chat. Right towards the bottom, in the middle, should be a 24/7 Chat option you can click on.

    I would think they could reset DE authorization associated with your e-books you've been locked out of. 

    M
    moeggesukkelAuthor
    Participant
    December 7, 2014

    Tx a lot for answering! I'll try this.

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