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ballpet
Participant
June 7, 2015
Answered

Issue in setting up Digital Editions 4 in a second profile in Win7

  • June 7, 2015
  • 1 reply
  • 253 views

While at home my wife and I have our own dedicated standalone computers but when we travel we use a laptop setup with individual profiles. I, it seems unfortunately, upgraded DE from Version 2 to Version 4 on said computer. On V-2 each user had their own DE profile within their windows profile .When installing and setting up on the first Windows profile I was able to setup and authorize with the Adobe credentials for that user, however I am having issues with setting up the second user. I used the same login and PW that were used on the original installation and on the standalone but DE doesn't like it. When I try to move in a e-book I receive "check activation". When I attempt to deactivate the profile in order to reactivate I get the "unable to erase authorization" message. I have also verified the Adobe username and PW--they work on the persons standalone computer when importing ebooks into that unit. I profile 2 on the notebook. Suggestions?

    This topic has been closed for replies.
    Correct answer shreya

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again. [Help -> Authorize Computer].

    1 reply

    S
    Adobe Employee
    shreyaCorrect answer
    Adobe Employee
    June 9, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again. [Help -> Authorize Computer].

    B
    ballpetAuthor
    Participant
    June 9, 2015

    That did it, thanks

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