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LaraCroft7010
Participant
June 7, 2015
Question

key license damaged adobe digital editions

  • June 7, 2015
  • 1 reply
  • 10386 views

Please, I am french and my key license is damaged. Where can I have a solution hier in France. Telephon number? What should i do? I bought 4 ebooks  10 months ago. I was very happy with the service but today I am

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1 reply

S
Adobe Employee
shreya
Adobe Employee
June 9, 2015

Hello,

Follow below steps:

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Hope this works !!

S
SMK!!!!!!
Inspiring
October 29, 2015

I have this problem also, but when I enter my password to deauthorize it says "Unable to Erase Authorization. Please Try After Some Time."


I had this prob on 4.0 and just installed 4.5.
I'm running OSX 10

What now?

F
falak_shers63594172
Participating Frequently
December 4, 2015

Which error message you get exactly?


Initially "License key is damaged" and then I tried applying erase authorization where it shows "Unable to erase authorisation, please try after some time"

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