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LaraCroft7010
Participant
June 7, 2015
Question

key license damaged adobe digital editions

  • June 7, 2015
  • 1 reply
  • 10386 views

Please, I am french and my key license is damaged. Where can I have a solution hier in France. Telephon number? What should i do? I bought 4 ebooks  10 months ago. I was very happy with the service but today I am

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1 reply

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Adobe Employee
shreya
Adobe Employee
June 9, 2015

Hello,

Follow below steps:

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Hope this works !!

S
SMK!!!!!!
Inspiring
October 29, 2015

I have this problem also, but when I enter my password to deauthorize it says "Unable to Erase Authorization. Please Try After Some Time."


I had this prob on 4.0 and just installed 4.5.
I'm running OSX 10

What now?

Nanaky
Nanaky
Participating Frequently
December 8, 2015

Quick questions:

4. I found Adept subfolder in Adobe folder in the Registry Editor where there is file named "key". Is it same as Adept key?

7. Where exactly should this key be saved? I saved in the folder of digital editions.

Tried to reauthorise by erasing authorisation which hasn't worked yet.

Falak.


The adept key is the complete folder. You remove the complete adept folder.


the place for the saving are not important. You can choose a place how want it.

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