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kaleys23
kaleys23
Participant
April 14, 2015
Question

Kobo saying not authorized but it is

  • April 14, 2015
  • 3 replies
  • 1011 views

Hoping another post might get a response...

When trying to open a file I downloaded from NetGalley I get the below error message on my Kobo:

Oops! This document couldn't be opened.

This document is protected by Adobe Digital Rights Management and is not currently authorized for use with your Adobe ID. Please sign in with the authorized Adobe ID and try again.

As far as I can tell, the ID is the same. Maybe I need some help with fixing my ID as I don't even know how to find it. Or what I would do to make sure the ID is the same on both.

I've had a similar problem before and cannot remember how I fixed it.


This topic has been closed for replies.

3 replies

A
atakana32493844
Participant
September 9, 2017

I am really exhausted with Kobo and ADE. I spent all my weekend trying the solutions given here. None worked!!!

I downloaded the ADE 3 and now am having a licence problem. Problems just follow problems.

Could you please work out this Authorised issue?

Thanks!

B
bernardanderson
Participant
March 30, 2016

‌i have the same problem. Some books open some dont. Learning to dislike my kobo.

    A
    Anonymous
    March 30, 2016

    Open thread called Oops.

    Re: Oops! This document couldn't be opened.

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    April 14, 2015

    Can you please confirm the ADE version you used to activate KOBO? You can download the latest version of ADE from Download | Adobe Digital Editions.

    If you have the latest version, please try the below steps:

    1) Install ADE 4.0.3

    2) Deactivate KOBO in the device

    3) Mount KOBO in ADE

    4) Activate KOBO using ADE

    Hope now you can open the books successfully.

    kaleys23
    kaleys23Author
    Participant
    April 14, 2015

    I tried that, plus changing my password as suggested on Twitter DM. Nothing has helped. They suggested contacting NetGalley because the file may be corrupted. Does that happen often? I do not think that is the problem because it's been several files (from two accounts) that have not worked.

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